James Ferguson Email & Phone Number

Denver, CO, US

Denver, Colorado, US

• Lead and manage a team of product managers to build products that help patients connect with the right providers, recruiting high quality people to build market leading products and wow clients and consumers
• Communicate a deep understanding of the customer, the problem, and the solution with clear line of sight back to the business objectives to all involved parties
• Define and lead product strategy and vision, creating multi-year roadmaps and delivering high impact products in a fast-paced environment
• Technical Product Manager taking an analytical approach to identify lost monetization opportunities within core platform capabilities
• Trusted advisor for clients, sales, and support organizations to shepherd integrated solutions and build strong relationships for long term partnerships.
• Create industry leading platforms to integrate health record systems to patients accounts to facilitate information sharing and interconnectivity

Dallas, TX, US

• Product owner of client platforms creating new native mobile applications and responsive web portals to orchestrate client interactions (B2B2C); curating a simplified client experience (CX) that is adaptive to.
• Defined and led product strategy and roadmap, championing innovative technologies to provide greater flexibility to acquire new clients and maintain long-term adoption
• Creator of Portfolio, Features, and User Stories detailing complete acceptance criteria and designs to translate product vision for the Agile (SCRUM) development teams
• Executive Leadership Advisor on vision and strategy for client engagement focused on growing top 5 business priorities and long term goals
• Engaged enterprise architects, designers, and IT partners to ensure platform features and user interfaces were integrated with top corporate initiatives resulting in simplified client engagement
• Drove nationalwide marketing research initiatives including focus groups, customer surveys, and client visits to define and evaluate new product features to refine product vision and priorities

• Owned and led the Platform Engineering Team to conceptualize and build a mobile ordering and management platform with enhanced billing capabilities to increase efficiency and effectiveness within the sales.
• Defined business and system architecture for new order management and billing outside the traditional print product platform to support new digital sales revenue sources, including out-of-market sales and 3rd party.
• Product Owner and cross-functional team lead to develop and refine the mobile ordering app used by 1400 sales reps to simplify new customer acquisition and drive customer retention
• Architected a white labeled advertising management and reporting platform used by 3rd party sales partners. Developed advertiser performance reporting and advertiser training to grow user engagement. Mentored product.
• Liaison between cross-functional business units and technology teams to expedite effective communication across all corporate initiatives; identifying and managing digital platform impacts and driving improvement.
• Headed a Mobile Taskforce to evaluate and recommend apps and processes to support Sales using mobile devices effectively on their sales calls; demonstrating products, services, and features to prospective clients

• Created comprehensive program management methodology and Product Development Lifecycle for new digital product department.
• Established a new Software Development Lifecycle (SDLC) and organizational structure to support the new digital products department, focused on increasing speed to market for new products and systems
• Directed program management activities to define business priorities and confirm product teams satisfied process steps including accurate product revenue, cost projections, and development timelines
• Product Manager for $20 Million dollar product lines responsible for managing contracts, training sales and operations, enhancing system support resulting in 5% revenue increase in first year
• Managed the Interactive Product Development process, shepherding new initiatives from ideation, through definition and construction, and launched into production
• Coached product managers on deliverable requirements to complete each stage of the process and achieve project funding and prioritization

• Managed and led a team to successfully design and implement new initiatives to increase revenue and costs savings across the company
• Defined business architecture for new product offerings by designing and implementing business and system solutions
• Integrated and led cross-department analysis of business impacts and development needs. Created business and system requirement documents to record the decisions, assumptions, timing considerations, and define other.
• Managed product integration managers through successful integration of the cross-platform business processes and system solutions in support of product initiatives
• Responsible for the creation and execution of project charter, business requirements, project plan, and launch plan
• Managed the installation of a Work Request Form (WRF) process, coordinating Field and Product Marketing, Pricing, Operations, Sales and IT to ensure impacts, both fiscal and procedural, are fully defined and recorded..

Dallas, TX, US

• Lead the cross-functional business groups in the definition and execution of nearly 20,000 test cases to validate the new core systems met business requirements.
• Planned and managed the User Acceptance Testing effort of a major re-systemization including creation of test scripts, test execution, and progress reporting. Coordinated the testing activities of nearly 100 subject.
• Managed the team of internal and external personnel to plan and execute testing of bi-monthly releases to core order processing, graphics, and pagination systems
• Created and maintained the methodology used for testing including the integration of the Mercury TestDirector application
• Business owner of the corporate TestDirector project used to record and track all system problems. Worked with internal and external clients to customize the project to meet the needs of local and global development.
• Managed the software hand-off and testing process with vendors to meet Sarbanes-Oxley (SOX) compliance

Monroe, LA, US

• Responsible for the solicitation and documentation of business and technical requirements in the support of new business and system initiatives.
• Facilitated technical staff and business clients to verify that system designs met client needs. Worked with upper-level management to determine organizational goals and needs
• Worked with subject matter experts to analyze business and system requirements for re-systemization
• Aligned department managers, directors, and vice presidents; end-users; project managers; developers; data analysts; and testers to gather, interpret, document, negotiate, and validate requirements. Worked with.
• Acquired extensive knowledge in the operations of diverse businesses, including print directory publishing, sales force automation applications, e-business sales and customer service, web server hosting, and problem.
• Worked with database administrators to design and implement reporting warehouse.

Masters, Computer Informaiton Systems

Certificate Of Advanced Study, Distributed Object Oriented Analysis And Design

Bachelor Of Science (B.S.), Computer Science