Jim Graff Email & Phone Number

Frisco, Tx

Hands on leader of a development team primarily responsible for underwriting and diligence review platforms• Manage and mentor a team of remote software developers• Drive design and coding best practices• Collaborate with IT leadership and peers on long term efforts toward data normalization, migration to .Net and overall application roadmap• Design system solutions to meet client and business partner requirements • Create/update web pages and SQL to support business requests

Horsham, Pa

• Managed small team of development resource including Daily Scrum meetings and item prioritization• Point on vendor related activities including support items and release management• Communication regarding system changes from both internal team and vendor

• Advised on build vs. buy decision of major mortgage related application/platform• Assisted in contract creation to ensure long term availability of critical application/services

Fort Washington, Pennsylvania, United States

Responsible for supporting, maintaining, and enhancing Access databases supporting Business Lending activities and various back-office functions. Assisted reporting technical staff to create complex SQL to fulfill business needs. Served as Subject Matter Expert for development team building configurable pipeline tool.• Supported and enhanced Access based pipelines serving as operational platform for new line of business• Provided requirements, design consulting, configuration, testing guidance, and migration scripts for new configurable pipeline tool• Automated key manual processes and reports• Created and enhanced operational reporting to improve management reporting and capacity planning• Improved monitoring and maintenance practices• Wrote and updated Oracle SQL to assist Business Objects team

Wayne, Pennsylvania, United States

Led and participated in an initiative to migrate three critical operational pipelines from Access to a Java/Oracle platform. • Gathered requirements through reverse engineering Access code base and working with business team• Coordinated testing cycles• Created and tested migration scripts• Directed implementation through environments and warranty period

Birdsboro, Pennsylvania

Providing technology related services meeting the needs of our clients• Enhanced time tracking and billing system• Performed data segmentation to drive revenue• Analyzed data to drive strategic decisions

Fort Washington, Pa

Part of a small team established to create a stand-alone business operation that will operate for 3-4 years the liquidate following the bankruptcy of GMAC ResCap• Identified all systems and processes required for Trust operations to be carved out of a parent.• Identified software and hardware requirements and worked with parent, vendors, and other entities to re-assign or purchase required products.• Investigated and implemented new corporate infrastructure by outsourcing entire IT infrastructure to include IT security, networking, email, data storage, and telephony. • Analyzed requirements for both structured and unstructured data and developed a comprehensive data storage and access plan.• Managed project to migrate data to new data center including coordinating with current data center operations and new managed hosting including creating and maintaining project plans and schedules• Provided status reports weekly to both IT management and business leadership.In addition to managing individual project budgets, provided input to IT budget for all licensed software and portions of infrastructure hardware• Coordinated with other projects to effectively use hardware, personnel, and software licenses• Developed new processes and business applications to support claims processing.• Served as advisor on projects to stand up new infrastructure, copy Trust sites from multiple SharePoint instances, and migrate imaging platform.• Established technology related policies and procedures.

Fort Washington, Pa

Managed a staff of associates, contractors, and third party providers with both on and off–shore resources. • Led multi-technology development teams using Java and .Net with Oracle and MS SQL Server that supported various businesses including all mortgage related activity except servicing.• Application suites included operational/transactional applications, both business-to-business and business-to-consumer web sites, and reporting platforms• Managed corporate data related activities including Service Oriented Architecture platform, file transfer platform, and multiple data warehouses and data marts.• Managed the team providing second level support for various business units.• Directed release management team that coordinated production and pre-production activities.• Ensured policies and procedures to support sound technology practices are in place and enforced including those required by various regulations and regulatory organizations.

Fort Washington, Pa

Led technology teams directly supporting multiple lines of business including a staff of associates, contractors, and third party providers with both on and off–shore resources. Team included Project Managers, Business Analysts, Quality Assurance personnel, and Developers.• Managed systems team supporting US based mortgage origination, acquisition, warehouse lending, and capital markets related activity including operational and reporting platforms, customer/client facing web sites, product/pricing rule engines.• Managed the relationships between the technology teams and supported business units.• Responsible for all IT related activity supporting multiple business channels including budgets, projects (deliverables, milestones, budgets, risks, and issues), staffing, deployments and interaction with infrastructure teams• Member of IT Senior Staff which sets direction for all mortgage related technology activities including strategic planning, investment in infrastructure, and overall budget planning.• Led team consisting of multi-technology developers (Java, .Net, Oracle, SQL), project managers, and analysts• Aligned technology staff and skills with business priorities and budget constraints.• Set and met enterprise IT goals and standards for US Lending/Capital Markets IT Team.• Ensured policies and procedures to support sound technology practices are in place and enforced including those required by various regulations and regulatory organizations.• Managed a budget of over $20M consisting of associates, vendors, contractors, application specific software, and some call center related expenses.

Horsham, Pa

Led a technology team supporting a single line of business.• First manager of newly formed Business Lending Systems Team, which ultimately grew to over 80 associates plus contractors and third party vendors supporting three channels and businesses.• Led team building new applications, enhancing them over time, to support the new business including operational platform, client facing web site, rules based product/pricing engine, and image driven work queues.• Managed projects to roll out new client-server operation platform and early version of client facing web site• Responsible for project timelines, budgets, and deliverables, including creating and maintaining project plans and schedules• Primary contact with business unit on all IT related items including project status, system performance, and open issues.• Managed risks and issues for all IT activity support business channel• Established and maintained a strong relationship between the business and technology teams.• Partnered with business leaders to develop strategic plans and budgets.• Built staff of technology professionals to support rapidly growing new business channel.• Supported business through merger and acquisition activity• Team led rollout of Agile methodology

As System Manager provided complete application support for Warehouse Lending Business. As Operation Manager led teams performing day to day activities supporting lending activities.• Started as senior programmer and was promoted to Operations Manager and later moved to Systems Manager.• Led a twelve person operations team who managed asset backed lines of credit for clients.• Responsible to clients and senior management for service levels, daily account reconciliation, monthly invoicing, both internal and external reporting, and systems.• Developed value-added systems to augment commercial off the shelf software.

Conshohocken, Pennsylvania, United States

• Started as senior consultant and promoted to account manager. • Maintained company to client relationship and increased company presence.• Worked with Operations Manager and other Account Managers to address branch issues, training, turnover, morale, etc.• Responsible for career development of all company personnel at client site and conducted annual reviews.• Built and maintained applications using COBOL (both CICS and batch) and Microsoft Access

Wilmington, Delaware, United States

Worked in COBOL and JCL to support company initiatives.• Made program changes to support large clients• Manned Production Support team to monitor overnight processes and address issues as the arose

Philadelphia, Pennsylvania, United States

Worked in COBOL (both CICS and batch), Assembler, and JCL to support company initiatives.• Server on both the Claims and Support teams

Hebron, New Hampshire, United States