SERVANT LEADERSHIP - Achieving success through the actions of othersCUSTOMER SERVICE - Passionate about providing awesome customer serviceLEARNING & DEVELOPMENT - Creating, Implementing, and Evaluating Program Results thru DataPROJECT MANAGEMENT - Managing multiple projects and diverse teamsEXECUTIVE SUMMARY: - Entrepreneurial Spirit- Product management and P&L responsibility, including all front and back office system- Developed solutions for growth and unparalleled customer service, - Demonstrated success thru customer satisfaction through kpi's and okr'sSIGNIFICANT ACCOMPLISHMENTS:- Established the first SwimAmerica Swim School franchise in New YorkTECHNICAL KNOWLEDGE AND SKILLS:- Outstanding Communication and Presentation skills- Business Development and Business Cycle Management- Product Development- Sales & Marketing Strategy- Staff Training & Development- Customer Relationship Management (CRM), Salesforce- Critical Incident Management & Problem Solving Skills- Microsoft Office suite, MS Word, Accounting software- SQL, MS Access, MS Excel, Tableau