Jim Florman Email & Phone Number

I provide best in class service to advisors and clients via phone and online chat. I resolve complex problems and provide proactive resolutions while anticipating future issues.

Minneapolis, Minnesota, United States

I provide transaction and specialty support to clients in a remote call-center environment.

New Brighton, Minnesota, United States

• Processes approximately 75 outbound web orders using Quickbooks Enterprise a week
• Is the primary point of contact for internet sales and general information questions
• Appraises firearms for sale, trade, and purchase
• Creates and maintains online listings using GunBroker
• Inputs vendor invoices to update inventory management system and adjusts prices on products to account for margin

Fridley, MN

• Consulted with guests to determine appropriate vehicle options based on their wants and needs
• Followed up with contacts to determine continued interest
• Maintained accurate notes and records for tracking and follow-up
• Assisted customers with finance applications and payment solutions
• Achieved commercial vehicle sales certification within two months

Brooklyn Park, MN

• Operated a 24-hour convenience store with gross annual sales of $5 million
• Improved key scan rate metric by 30% in the first four months
• Managed store-level relationships with 12 vendors
• Led a team of 10 individual contributors, including annual performance evaluations
• Managed P&L, labor hours, merchandise, and inventory
• Enhanced skills in leadership and staff management through training and on-job experience

Fridley, MN

• Directed day-to-day operations for Fridley school bus terminal
• Managed 100 routes and movement of 100+ employees
• Saved company over $100,000 annually by optimized employee schedules
• Prepared payroll for all staff
• Proposed multiple improvements to increase efficiency, presenting them to executive management team

Fridley, MN

• Instrumental in launch of most successful transit contract in 12 years, with the Metropolitan Council (MetroTransit)
• Directly managed 25 drivers and 4 routes including all shift schedules

Champlin, MN

• Prepared individual driver candidates for DMV road tests
• Performed annual refresher training and performance evaluations for local and regional staff
• Worked closely with individual drivers after collisions, to address specific areas of concern
• Monitored and ensured adherence to safety procedures in the field
• Substituted for absent drivers as needed

Champlin, MN

Champlin, Minnesota

• Identified reasons for new driver attrition through analysis of retention data
• Reduced attrition rate by approximately 10% with new driver training based on research
• Created new, uniform tracking systems for candidate progress still used by regional management
• Interviewed and hired up to 25 candidates each week
• Successfully trained new driver hire classes of up to 35 candidates every week
• Prepared monthly expense reports for Area General Manager