Jim Ford Email & Phone Number

Glasgow, United Kingdom

I have an in-depth knowledge in estates management and operations both in my time currently within the University of Glasgow and with many blue chip companies.This has helped me learn best practice and procedures, which has the customer at its heart, and I have used this to promote change and take departments on a new strategic journey.I have also driven efficiency’s and improvements across a diverse range of teams within total Facilities services including engineering, security, Helpdesk, cleaning, and front of house with a workforce of over 800 and a budget of circa £26m.I have been instrumental in developing new procedures which have customer service and delivering right first-time principals which have clear tangible rewards across a diverse team.As a change champion I have right sized various operations to best meet all transformation needs, fostering innovation and creativity and supporting cultural change.I am known for my dedication and professionalism, which has always underpinned by a true passion for building services and facilities operations. I focus on delivering the highest standards through appreciation of both the technical detail and the interpersonal relationships required to successfully deliver on my responsibilities.Right first time where the journey across all aspects of the services we provide, hit a mark of excellence with continuous improvement.A cohesive and collaborative working environment which challenges behaviours and constructively grows the team across all services with a “One team” approach is my goal

I was the Operations Director running the Specialist Services team, as part of Carillion engineering services, which delivered the Fire Security and Water treatment to many blue chip companies and internal clients.We specialised in the maintenance and installation of systems and compliance to meet the needs of the client.I was part of the supply chain team who identified, tendered and out-sourced the Fire delivery team to a dedicated partner.I moved across to the partner to help with the transistion and mobilise the contract.

I have overall responsibility to provide effective management of the MITIE contract for Sky across the National Portfolio.Providing operational support to the contract through involvement in projects and strategic development of services including financial performance and Sky corporate responsibilitiesThis is an integral role in the delivery of Facilities services and in maintaining high standards of service throughout a national portfolio. I lead the MITIE Service teams to be responsible for the provision of best in classI manage the service delivery in a profitable and credible way whilst endeavoring to exceed customer expectations and resolving any Customer queriesI ensure MITIE Quality Management team own the contract, ensure delivery is as per MITIE best practices, deliver innovation to improve service and reduce costs.

I was responsible for the maintenance, operation and improvement of Property Engineering systems within the national portfolio. Prime focus was on the optimisation of engineering services to deliver optimum customer service to Sky staff and supporting business corporate output. Detailed management of service contractor’s spend across national portfolio • Provision of an accurate OPEX forecasts and spend against that budget. • Optimization of the M&E budget to ensure best value for money. • Creation and upkeep of the annual CAPEX management plan across sites.I was the key M&E stakeholder for new CAPEX installations and upgrade works, signing off on design, commissioning and handover for all works, delivering major Green Capex projects to help drive down carbon use and add to Sky’s Carbon neutral status.Key projects designed and implemented • Biomass boilers (1300Kw in total) for 5 sites reducing gas use by 90% using virgin wood fuel• Building management system for all Scottish campus integrated with Variable speed drives and working with the existing equipment to reduce plant energy use by 30%• Complete replacement of fire Alarm system across the campus designed to mitigate un-planned evacuations and cover critical and corporate areas, achieving no business impacts for over 20 months.• Uninterrupted power systems upgrades to ensure resilience of site and replacement of end of life equipment• Part of the client team that delivered new call centers across the North of England, ranging from 500 staff to 1000 staff ensuring correct cooling and resilient design

Part of the project team which delivered a new 110,000sqft contact Centre in Glasgow over 2 phases which eventually employed 1500 staff.I set up all processes and procedures to make this site class leading and all facilities staff reported to me as a team under a bundled service agreement.I was a key liaison with the landlord and consultant groups for substantial remedial works on the buildings cladding and windows system ensuring business was not impacted, managing department moves and communications across site.I managed the day to day running of a key O2 site for all services and key roles such as Business continuity and safety officer.

as above due to change of service provider

Day to day running of T-Mobile Contact Centre in Greenock.Develop key customers to identify ever changing business needs and user requirements.Manage the control and continuous improvement of day-to-day service delivery.Manage service level agreements and key performance indicators with T-Mobile service partners and publish Dashboard measurements for the client.Move manager for space planning and implementation of moves, minimising the impact on service or business.Supporting the Health & Safety needs of the business and client alike.Health and Safety champion for the facilities department.Manage "Additional Cost Works" for the client and deliver "value Add".Business continuity planning with the client for the safety of their business.Assist nationally in the development of strategies and business systems for Lexington Facilities Management.Delivering a proactive approach to facilities management.Involved in the development of strategy for the facilities department to deliver a "better product" for the client.Environmental and energy conservation strategies.General HR requirement for own staff.Managing agent for the client for all other service partners.

Dealing with the running of concerts of all types.Customer service and safety of patrons.Management of front of house staff.Co-ordination of evacuations or risk for the building.Dealing with performers needs.Day to day maintenance of the building.Health & Safety. Manual handling training of staff.Installation of equipment and systems.Running of projects and installations.Control of BMS for building.