Jim Fratto Email & Phone Number

Cottage Grove, Mn 55016

Process Improvements while producing supporting documentation.Design & generate effective Crystal reports from a wide range of data sources. Work closely with Epicor Prophet 21 software to ensure the integrity of pricing and user security so our customer support reps and remote sales staff have accurate information. Work on individual IT projects in a team environment to support and resolve technical problems with various servers, operating systems, hardware and local area networks. Also… Show more Process Improvements while producing supporting documentation.Design & generate effective Crystal reports from a wide range of data sources. Work closely with Epicor Prophet 21 software to ensure the integrity of pricing and user security so our customer support reps and remote sales staff have accurate information. Work on individual IT projects in a team environment to support and resolve technical problems with various servers, operating systems, hardware and local area networks. Also, provides support and updates for Websites, Exchange server, Active server Directory and SQL Server and various databases. Provides integrated solutions to end-users IT technical needs, policies & procedures to resolve a multitude of different issues. Show less

Woodbury Minnesota

IT Support & System Analyst experience with proven problem solving skills that simplify complex business processes, saving time, reducing costs and improving profitability. Also, a resourceful leader who communicates well with all levels of management and delivers acceptable quality customer focused solutions for small enhancements to enterprise-wide implementations.Configure, Install and support Point of Sale Software for retail cellular phone store operations. Provide IT support… Show more IT Support & System Analyst experience with proven problem solving skills that simplify complex business processes, saving time, reducing costs and improving profitability. Also, a resourceful leader who communicates well with all levels of management and delivers acceptable quality customer focused solutions for small enhancements to enterprise-wide implementations.Configure, Install and support Point of Sale Software for retail cellular phone store operations. Provide IT support services for 100 + retail stores, computer hardware, operating systems, networks, printers and routers, 3rd party software. Also, create and support websites, domain servers, routers, email servers. Analyzed, Designed and implemented active web pages and reports using SQL & relational databases. Also, provide programming as needed to support ever changing business data needs. Show less

Burnsville, Mn

Configure, Install and support Point of Sale Software for retail cellular phone store operations. Provide IT support services for 100 + retail store software, computer hardware, printers, phones, scanners, operating systems, networks and routers, 3rd party software. Also, create and support websites, domain servers, SQL servers,routers, email servers etc. Develop web programs and support ASP web pages and reports using relational databases. Also, provide business programming applications as… Show more Configure, Install and support Point of Sale Software for retail cellular phone store operations. Provide IT support services for 100 + retail store software, computer hardware, printers, phones, scanners, operating systems, networks and routers, 3rd party software. Also, create and support websites, domain servers, SQL servers,routers, email servers etc. Develop web programs and support ASP web pages and reports using relational databases. Also, provide business programming applications as needed to support ever changing business data needs. Show less

Bloomington, Minnesota

Programmed and provided customer support for a time and attendance scheduling application. I created and supported UNIX scripts and C applications on Linux, Redhat, Sun, UNIX and AIX platforms. Also, installed and configured customer operating systems, scheduling software, relational database schema’s and associated hardware. • Wrote comprehensive operating system programs to automatically update customer executables and database schema for customer web servers resulting in minimum user… Show more Programmed and provided customer support for a time and attendance scheduling application. I created and supported UNIX scripts and C applications on Linux, Redhat, Sun, UNIX and AIX platforms. Also, installed and configured customer operating systems, scheduling software, relational database schema’s and associated hardware. • Wrote comprehensive operating system programs to automatically update customer executables and database schema for customer web servers resulting in minimum user downtime, eliminated costly programmer hours and prevented lost data analysis hours due to human errors.• Administered, maintained and repaired customer relational database schema's delivering consistent data integrity. • Configured and Installed relational databases which provided a variety of customized data and summary reports as needed. Show less

Bachelor Of Science (B.S.), Industrial Technology Minor In Mathematics: Concentration In Electronics:

Activities and Societies: Minor in Mathematics: Concentration in Electronics: Minor in Mathematics: Concentration in Electronics:

2 Year Manufacturing Management Program Certificate, Manufacturing Studies

Activities and Societies: 2 year Manufacturing Management progarm that developed manufacturing leadership through individually planned 6.

Business Programmer/Analyst, Business Computer Programming, 4.0 Gpa

Activities and Societies: Directors Academic Achievement Award June, 1996 Completed a 2 year business programming class.

Manufacturing Studies 2 Yr Certificate, Manufacturing Studies

Activities and Societies: Manufacturing studies consiting of more that 300 clasroom hours and related individual study, investigation.