Jim Fullerton Email and Phone Number

Managed pre-sales, post-sales and engineering support activities with focus on supporting Serdes based FPGA devices and associated system level protocols targeted to the Communications market. • Team Building: Hired and retained strong core group of application engineers. Managed up to 11 application engineers across multiple sites and countries. o Established applications group in Bangalore, India. • Project Management: Established reputation of strong project management skills resulting in key cross-functional project assignments including: o Member of Core Project Team leading applications group in creating engineering requirements and pre-sales collateral for 2 major device releases.. o Coordinating multiple world-wide FAE training sessions. o Implementing a documentation defect tracking system that enabled organization to capture documentation defects/enhancements, assign ownership and track documentation updates and release progress. • Pre-Sales Customer Support: Developed technical collateral (data sheets, application notes, evaluation boards, demonstration / reference designs, interoperability/compliance tests and field training) required to arm the sales force with tools to showcase device operation in high-speed Serdes designs and applications. • Post-Sales Customer Support: Led cross-functional teams with the field, engineering and management to drive customer issue resolution (timing closure, synthesis issues, S/W best practices, board/system debugging, signal integrity debugging) at multiple ”Priority 1” communications accounts. Traveled to customer sites to resolve issues side by side with the customer. • Engineering Support: Defined customer usage requirements in silicon and software products, providing software evaluations and benchmarks and performing IP system level validation (PCIe, SRIO, Serdes, Ethernet MAC and XAUI).

Provided definition and development of Field Programmable System Chip (FPSC) software design kits. Recruited to introduce software development and on-time delivery processes.• Team Building. Re-formed the organization, including training 4 new employees, creating job assignments and work structures and meeting all committed schedules.• Software Release Process: Collaborated with FPGA software organization to introduce previously defined software process to FPSC design kits. Improvements made to process included definition of hardware and marketing hand-off requirement documents to ensure definition of incoming information, and creation of generic re-usable design kit specifications. o Results included re-engineering, developing, validating, and delivering 3 FPSC design kits. Total concept to delivery cycle time, for all 3 releases combined, was shorter than development time of the previous single release.

Managed front-line technical customer support and software operations for the FPGA product line, including a staff of up to 4 engineers and 1 administrative assistant. • Team Building: Proposed and created the organization. Strategy was to use the helpline to hire and train junior engineers on all aspects of the product line. Upon engineers attaining a strong level of competence, transferred them to more senior areas. o Completely trained and turned over 3 helpline staffs in 5 years. Additionally served as the recruiting coordinator for the entire product line.• Process: Defined and implemented all helpline policies and procedures. o Set up multiple methods of supporting customers, created detailed training plans, managed helpline staffing schedules, managed technical application note generation and defined procedures for escalation of customer issues. o Established Seibel customer support database system as the hub of all customer and software activity including customer call tracking, software defect tracking, OEM royalty commitments and software maintenance tracking.

Provided technical design assistance for FPGA products to internal and external customer base. • Managed development of 500-plus page documentation set, developed tutorials, manned customer helpline, trained technical sales reps on product line and development systems, presented customer seminars, performed software quality control and evaluated customer designs.

Provided technical design assistance for FPGA products to internal and external customer base. • Managed development of 500-plus page documentation set, developed tutorials, manned customer helpline, trained technical sales reps on product line and development systems, presented customer seminars, performed software quality control and evaluated customer designs.

Provided technical design assistance for FPGA products to internal and external customer base. Manned customer helpline, trained technical sales reps on product line and development systems, presented customer seminars, performed software quality control, evaluated customer designs and directed value-added software projects.