James Goeke Email & Phone Number

Greater Tampa Bay Area

Florida, United States

Teaching 21st Century "Soft" Skills

Tampa Bay Florida

Insurance Specialist III working with the citizens of Florida on any and all matter of insurance concerns.

Sold Blue Cross and Blue Shield Affordable Care Act Health Plans for members under age 65 and Medicare Advantage and Supplemental Plans for those above age 65 over the telephone in a Call Center Environment throughout Florida.• Utilized HealthCare.Gov website to help new members secure tax credits to pay for their Florida Blue health insurance premiums.• Licensed Florida Blue and HealthCare.Gov Agent (2015 and 2016)• Delegate for the BAAI Insurance Agency with Florida Blue to assist in resolving all Agency customer concerns with their health insurance policies.

Tampa Bay Area Florida

Create and establish financial goals and structure plans to achieve client’s goals.Establish retirement objectives and target methods to successfully reach both individual and business goals. Design and establish individual retirement accounts, qualified pensions, profit sharing and 401k, 403b and 457 Deferred Compensation for clients in five School Districts.Determine the need for individual’s life, health and liability coverage. And customize an appropriate plan for the customer and his familyTelemarketing and Face to Face Sales for Insurance, Annuities and Medicare Advantage and Supplement Plans Offering Fixed Annuities, Health, Life, Final Expense and Business Insurance, Infinite Banking Concepts, Medicare Insurance Plans and Social Security Consulting. I provided unparalleled Customer Service and Problem Solving Support to all of my clients, their friends and families in any area of their immediate concern. I consulted in the explanation of benefits or coverage. I made conference-called with doctors and insurance /annuity providers over understanding proper procedures, pending treatments and customer requests. I also followed up with clients to gauge their satisfaction with the service that I provided them.

Tampa/St. Petersburg, Florida Area

Provide seamless customer care while resolving complex customer subjects, inquiries and concerns referred by CSRs, management and through other customer contact avenues. • Extensive knowledge of and the ability to support Bright House Networks products.• Provide support to Customer Care and surrounding departments to assist in exceeding overall customer satisfaction.• Assist in the reduction of unnecessary truck rolls and escalations by referencing current knowledge base announcements and educating CSR’s on proper use of knowledge base applications.• Resolve matters via submissions from Incoming Calls, Chat client, uniFORM tickets, We Care Tickets & other contact sources.• Provide customer support for inquiries including technician scheduling, property damage concerns and any other ongoing customer or network related matter.• Demonstrate flexibility in work schedule to accommodate the needs of our business, including overtime when required and needed.• Assist in the resolution of inquiries or concerns referred by the “Office of the President”, FCC, BBB, etc…• Provide customer based resolution summaries to identified liaisons in various operational locations.• Create resolutions to overcome obstacles to ensure world class customer service.

Tampa/St. Petersburg, Florida Area

Provided Retention Customer Service and problem solving issue resolution and Product Comparison advice for all Members and non-Member inquiries throughout the State of Florida. Provide seamless customer care while resolving complex customer subjects, inquiries and concerns with each inbound call. I had to have extensive knowledge and the ability to support all FLORIDA BLUE products, past and present, These products included all active under-65 Pre ACA Health Plans, Medicare Advantage and Supplemental Plans since the year 2000 and the new 2014 Affordable Care Act plans with 2014 Marketplace applications.I assisted in the resolution of all inquiries and concerns in order to retain the customer for FLORIDA BLUE.I also had to route the customer to the appropriate service departments at FLORIDA BLUE and I had to advise that department on the nature of the call before transfer.Completed Health, MEDICARE and Dental applications over the phone and INTERNET, field underwrite clients and submitted the applications to FLORIDA BLUE to complete the process.

Curriculum For Living

Master Of Arts (M.A.), Vocational Rehabilitation Counseling/Counselor

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Worked and performed in the Theater Picked up and hung Shows in the Fine Arts Gallery

Religion/Religious Studies