Jim Goode Email & Phone Number

Oceanside, California, US

American Innotek is a manufacturer of personal lavatory systems and custom thermoformed products and assemblies.Brief Relief personal lavatory products are used by the mobile workforce of gas, electric, water and telephone utilities, wind power, solar power and construction companies. Organizations like FEMA, the military, police and fire departments and.

Oceanside, California, US

APAC Customer Services, Inc., an EGS Company, is a leading provider of customer care services and solutions for market leaders in telecommunications, healthcare, financial services, business services, publishing, travel and entertainment industries. I was responsible for growing the telecommunications vertical and chosen to manage strategic wireless.

• RADWorks, The Radiology Solutions Company, is a provider of radiology equipment (digital x-ray, ultrasound, CT, CT injectors, MRI), PACS and warranty services. RADWorks customers include community hospitals, imaging.
• Previously known as OfficeMED Solutions, the company name did not effectively convey radiology equipment. OfficeMED Solutions was re-launched as RADWorks to clarify market position as a radiology company, and market.

Ismaning, Bavaria, DE

• Kontron is a €450M global leader in embedded computing technology listed on the German TecDAX stock exchanges under the symbol “KBC”.
• I was retained by Kontron after their acquisition of AP Labs to help lead the post-merger integration and ensure achievement of earn out goals. Facilitated meetings to report progress of the integration activities to.
• Orchestrated all communications with major accounts during due diligence. Coordinated corporate communications with customers after the sale of AP Labs and articulated the benefits of the business combination..
• Effectively communicated the progress of key post-merger integration initiatives to AP Labs and Kontron employees prior to the move to the Kontron facility. For example, the reconfiguration of engineering labs and.
• Successfully transitioned all commercial contracts and finalized the novation of valuable government contracts from AP Labs, Inc. to Kontron America without disruption to revenue and profitability growth trajectory.
• Provided leadership and support to program managers to meet critical path deadlines and on-time delivery to exceed earn out targets in the 12 months following the sale of AP Labs.

US

• AP Labs, Inc. is a $25M designer and manufacturer of rugged and real-time customized systems and computer enclosures, and high performance data acquisition systems for defense and high end commercial applications..
• Developed the long-range strategic plan with strategic imperatives and tactical initiatives for market share growth and profitability improvement.
• Initiated plan to train and certify the AP Labs leadership team on Lean enterprise solutions (LES).
• Championed cross-functional teams to map each critical value stream. Each team was responsible for recommending and implementing process improvements to eliminate waste and improve turnaround time.
• Packaged and presented AP Labs capabilities, competitive advantages and results to potential buyers including the chairman and vice chairman of Kontron AG. The presentation to Kontron resulted in a letter of intent to.
• Retained by Kontron following their acquisition of AP Labs for post-merger integration and to drive achievement of earn out goals.

Dallas, TX, US

• Selected by the VP and GM to head customer lifecycle marketing. Tasked with organization-wide leadership for the top company imperative to improve customer loyalty and reduce cancellations. Responsible for improving.
• Collaborated with the directors of sales to develop and implement "voice of the customer" initiatives in all sales touch-points to improve the customer experience and reduce churn in retail AT&T stores, indirect agents.
• Trained over 1000 sales managers and representatives on the net promoter score (NPS) and sales wrap up processes to reduce the top causes of customer dissatisfaction within 30 days of activation. Coached managers and.
• Partnered with the VP of Network engineering to measure the impact of the UMTS 850 overlay pilot on customer churn. Trained sales people to effectively communicate the network improvements to customers.
• Reduced customer cancellations by 78,000 and retained $5M in annualized revenue 2009 versus 2008 through network enhancements and improved customer experience.
• Improved net promoter scores in the LA market from 50% to 64% within 1 year and elevated the Greater Los Angeles Market NPS ranking from worst to first nationally.

Dallas, TX, US

• Cingular Wireless acquired AT&T Wireless for $41 billion in 2004. The acquisition made Cingular the largest US wireless provider with over 46 million subscribers. I was retained by Cingular after the 2004 AT&T.
• Led a pilot program that activated previously denied sub-prime customers profitably. The pilot was successful adding $7.2M revenue while meeting profitability thresholds and was rolled out nationally.
• Piloted & implemented the Matricula Consular ID to increase activations from high ARPU and low churn Hispanic subscribers.
• Reduced staff by 125 people and cut operational expenses by over $8 million while improving service and throughput.
• Recognized as a “thought leader” with the best overall performing center in the functional organization.

Dallas, TX, US

• Tapped by the Regional Vice President to lead three activation centers with 347 employees and $20 million operating budget supporting all sales channels in Western region after AT&T Wireless acquired LA Cellular. I.
• Saved $5.3M in NPV expenses by reassigning people in a center consolidation, reversing a costly layoff and severance strategy.
• Conceived and drove a pilot program adding $7.2M revenue that was rolled out nationally.
• Transformed new account services into a selling organization that exceeded revenue targets.

Dallas, TX, US

• Los Angeles Cellular Telephone Co. was a partnership of BellSouth and AT&T Wireless and a competitor of PacTel Cellular for the mobile-phone market in Los Angeles, Orange, Riverside, Ventura and San Bernardino.
• Reduced expenses of the rapidly growing entity by over $3M through process improvement and cost control.
• Selected by AT&T Wireless as top talent to be retained after acquisition; received retention stock options.

• Promoted to Director based on my innovative leadership and outstanding performance in my prior role. Cellular industry fraud expert quoted in the LA Times and interviewed on NBC Nightly news, international news.
• Implemented authentication and other solutions to reduce fraud credits by 95% saving $26M
• Presented evidence and loss data to initiate the prosecution of 1,100 counterfeiters.
• Lowered investigative staff by 40%, saving $1.2M in annual operating expenses.

• Chosen for newly created role. Hired and led a team of 135 people responsible for stemming cloning fraud, which was the largest cause of customer cancellations and a major public relations challenge. Asked by the CFO.
• Developed a comprehensive strategy for managing cellular fraud from cloned phones.
• Implemented radio frequency fingerprinting solution to cut cloning fraud in half.
• Developed partnerships with the US Secret service, FBI and local law enforcement and prosecutors to assist in the arrest and prosecution of counterfeiters.

• Responsible for all financial reporting, regulatory and tax compliance. Managed ten accountants.
• Automated accounting processes for direct sales channels and retail stores.
• Maintained perfect on time performance for monthly financial close deadlines.

Consultative role reporting to the President and Partners of Lin Broadcasting and Bell South. Responsible for operational reviews, recommending and implementing process improvements.

Prestolite Electric, Inc. $250M Global manufacturer of alternators, starters and electrical equipment.Responsible for monthly variance analysis of division results versus plan, annual budget and ad hoc reporting.

Chicago, IL, US

Grant Thornton LLP is one of the world’s leading organizations of independent audit, tax and advisory firms. Grant Thornton has revenue in excess of $1.3 billion and operates 58 offices across the United States with more than 500 partners and 6,000 employees.Auditor for a variety of financial and compliance engagements. Developed management recommendations.

Mba, Business

Bachelor Of Science, Business Administration, Accounting