Jim Grasso Email & Phone Number

Bridgeport, New Jersey, United States

• IBM Big Fix• HP Service Desk Tool• Active Directory• Windows 10 / Windows 7/ Windows XP / Windows Server 2003 • Microsoft Office• Avaya Phone Systems• Basic Web Development• Troubleshooting PC Hardware and Software• Assembly and configuration of PC’s• Windows NetworkingAreas of Knowledge • IBM Big Fix• HP Service Desk Tool• Active Directory• Windows 10 / Windows 7/ Windows XP / Windows Server 2003 • Microsoft Office• Avaya Phone Systems• Basic Web Development• Troubleshooting PC Hardware and Software• Assembly and configuration of PC’s• Windows Networking Currently Support 15+ software applications in 2 divisions that spread over 6 locations and well over 400 desktop computers and 200 laptops. Network Administration and Telecom Administration for all 6 locations Installation of all major software and hardware in all 6 locations  Responsible for training 200 in house employees as well as 150+ sales representatives on all new system software Customer support and on site training for over 2000 customers spread over 5 states on how to use the usfood.com online ordering website Proactive in assisting sales representatives in converting existing customer base to online ordering to reduce operating cost and maximize customer base expansion. On call 24/7 for support for both divisions as well as over 150 sales representatives Responsible for running registration software via Microsoft Access for food trade shows some of which draw 5000+ attendees

Clementon, New Jersey, United States

• Responsible for collections of past-due billing from consumer accounts• Accurately maintains records of A/R for monthly reviews• Activates credit checks on specific consumers• Hired, trained, and supervised accounts receivable personnel.• Responsible for maintaining monthly liquidation levels in excess of $400,000• Consistently meets or exceeds weekly client productivity standards

 Responsible for servicing 275 accounts totaling around $200,000 turnover and $45,000 in margin per month Managed client relationships from first contact through to after sales service Expanded sales to include mass market accounts Researched and analyzed prices from all catalog competition for product management, while maintaining competitive database

 Responsible for visual and mechanical inspection of printed circuit boards Responsible for all incoming mechanical and electrical inspection of parts Integral part in company obtaining ISO 9000 certification Responsible for keeping all equipment calibrated and working safely Responsible for proper written documentation regarding all inspections Responsible for coordinating all customer rejections (RMA’S)

Education record

Education record

Education record