Reporting to the CIO, overall responsibility for all IT Infrastructure, IT Service Management, and Cybersecurity functions for the organization. My responsibilities also include CAPEX / OPEX budget management, vendor relationships, contracts, and IT staff engagement. I have achieved successes in consolidate IT vendor footprint, partnering with best of breed partners to achieve scale, efficiency, and cost savings. Trusted partner with Clinical, Operational, HR, and Financial teams, ensuring the effective utilization of modern IT infrastructure and cloud applications. Select Achievements: Oracle Cloud ERP - lead the discovery, RFP, vendor management, and implementation of Oracle ERP Financial SaaSKronos (UKG) Workforce Dimensions HCM - lead discovery, RFP, vendor management, and implementationMicrosoft Enterprise Agreement contract (achieving license consolidation and compliance), Office 365 implementation, Azure implementation Virtual Server Infrastructure – decommission all physical servers across the enterprise and achieve 100% server virtualization with Nutanix compute and storageSD-WAN Network Architecture – re-architect MPLS network for entire enterprise and replace with modern Cisco SD-WAN platformDesktop refresh every three years - lease all desktop and compute equipment through HP Financial Services; decommission legacy, outdated hardware HP Managed Print Services Contract – implement printer support agreement for organization IT Strategy Development - partner with CIO and IT leadership peers to lead effort to create 3-year IT strategy; approved by board of directors IT Security Program Development - new IT Security Administrator role, annual security audits, penetration testing, staff training, compliance reporting, endpoints, logging, and security monitoring tools Staff Alignment - implement equity adjustments and career growth pathsService Desk software Replacement - BMC RemedyForce service management SaaS platform

Reporting to the CEO, lead and manage all IT support functions for the hospital, including IT infrastructure, support desk, clinical applications, vendor relationships, support contracts, and business applications. Primary ownership and technical support of the Cerner CommunityWorks cloud-hosted electronic health record (EHR) system, including working with internal Clinical, Laboratory, Radiology and Revenue Cycle departments for interface builds and add-on modules. Oversaw monthly Arizona state discharge reporting as well as monthly Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience reporting functions. Responsible for HIPAA and regulatory compliance.

I directed a talented 20-25-person remote workforce focused on architecting and implementing a robust Windows-based technical infrastructure accommodating clinical and business application systems and supporting over 53,000 employees. I oversaw the management and support of IT functions enterprise wide including Active Directory, DNS/DHCP, SCCM and Windows Server operating systems. My role entailed heading configuration management and antivirus endpoints for 53,000 workstations / 5,000 servers and application integration activities for clinical, business, and financial systems as well as leading all Cloud based infrastructure initiatives across the enterprise including Azure, Office 365 (O365), and Identity Access Management (IAM). Additionally, I managed operational expenses (OpEx) and capital expenses (CapEx).

Advanced to manage a busy, enterprise level, project-focused operation at Banner Health, I managed 15+ technical professionals across two teams, the Citrix Team and the Server Administration Team. I led the delivery of enterprise clinical and business applications including the implementation and management of the Windows 7 upgrade application testing, validation, publishing, and delivery to 36,000+ workstations as well as SCCM, Citrix and internal applications and tools.Most notably, I led a corporate social responsibility project to reduce the printer/copier footprint and cost across 25 facilities while simultaneously optimizing printer placement and efficiency, credited for saving $3M in printer and supply expenses in year one. Additionally, led a $3.5M NextGen ambulatory clinical EMR infrastructure design and implementation, improving performance and scalability and supporting the following 3-year aggressive clinical acquisition growth. As well as Chairing the IT Infrastructure Service Delivery Steering Committee, negotiating agreement among IT leadership for enterprise IT infrastructure strategy, process design, and vision driving customer service improvement and a positive IT brand/message.

Promoted within Banner Health to define, build, and optimize best practices for the IT infrastructure, data center operations, and service delivery through an enterprise PMO program, I oversaw the Digital Imaging Program. Bringing governance to the program, I infused focus, direction, and risk management, delivering over 30 projects annually with attention to scheduling, resource management, performance improvement, and enhanced patient care/experience. During my tenure in this role we reduced project turnaround time 25% while improving customer satisfaction scores 50%.

I started at Banner Health, working on a 3-person application team to establish a Citrix footprint through the implementation of the Cerner HNA Millennium suite of applications onto 120+ servers and 5,500 Citrix licenses. This initiative improved customer experience by enhancing the front-end system performance. During my time in the role, I also negotiated winning support agreements for an enterprise data center environment with Citrix and other hardware/software vendors ensuring standardized stability and reliability for the IT infrastructure.

One of the largest multinational computer technology companies in the world. At Dell, I led the enterprise EHR (Meditech) standardization initiative for St. Joseph’s Health System (SJHS) including IT messaging and an Exchange migration. Working across all hospital site, I ensured hardware/software standards were consistently installed. I collaborated closely with the healthcare system and vendors to update and maintain a state-of-the-art infrastructure of devices and applications, ultimately receiving a consistent record of high customer satisfaction ratings.

One of the top 10 Children’s Hospitals in the U.S. providing specialized care.Here I managed the roll-out of a Citrix environment for the Cerner EHR across 22 hospitals. I designed a user friendly front-end solution improving the digital customer experience as well as assisted with managing the 24/7 data center support operations for over 2,000 users across 5-time zones.