Jim Hance Email and Phone Number

Currently, responsible for BIG-IP System Testing in the Seattle Area. We use a cross product approach which includes BIG-IP Hardware and Software and put our systems under load to simulate customer workloads using open source and proprietary tools.Established and grew the BIG-IQ Test Team from 5 to 20. Created and implemented the test strategy. Developed partnerships and worked with peers to improve agile methods and approaches. Delivered automation execution and framework for a geographically disbursed team using a variety of technology including Python, Selenium, REST, and JSON. Validated the hardware/software matrix for BIG-IQ/BIG-IP. Owned and established complex testing environments that involved hundreds of F5 and non-F5 systems across multiple regional areas that involved hundreds of systems and several regional areas and included Cisco APIC, Open Stack, VMware ESX/NSX/VCO, Microsoft Hyper-V, KVM, and Citrix XEN.Grew the Enterprise Manager Test Team. Developed partnerships and owned execution and automation framework. Validated the hardware/software matrix for BIG-IQ/BIG-IP. Owned and established complex testing environments that involved hundreds of F5 and non-F5 systems including the following hypervisors: VMware ESX, Microsoft Hyper-V, and Citrix XEN.Shipped a number of products including Enterprise Manager: 2.3, 3.0, 3.1, and 3.1.1 and BIG-IQ 4.0, 4.1, 4.2, 4.3, 4.4, and 4.5. Managed multiple parallel releases which included BIG-IQ, Enterprise Manager, as well as sustaining releases for each.

Managed large organizations of up to 100, created organizations, test teams, and test strategy for product teams including SQL Server, SQL Server Management Tools, Reporting Services, Flight Simulator, and Windows. Executed and automated using a variety of tools and languages including Visual Test, Visual Basic, C#, and C++. Built cross team and cross product relationships which included test contracts at times to ensure each team delivered their corresponding components of the products. Validated large many-many compatibility matrixes which included both hardware/software but also multi-language support. Established test results reporting which included building data warehouses as required. Created processes and executed using both agile and waterfall methods.Efficiently managed hardware, vendor, and lab budgets that exceeded a million dollars per year. Partnered with my peers to ensure projects stayed on track and employees stayed motivated while we produced software for a variety of customers which included standalone products, sdks, or web properties.Led dramatic change in organizations. Established and grew large teams, managers, and managers and managers of managers. Ensured team members and managers had clear and realistic goals, ongoing training, and open and honest communication and feedback.

Owned Microsoft Repository and variants of that product including the Visual Basic add-in. Partnered with my counterparts in development and program management to ensure that all phases of the software development lifecycle were effective. Effectively recruited team members to grow the team for the new charter.

Created test plans and executed those plans for several features that used unrelated technology and implementations. Developed expertise in several new technologies and features we created including Microsoft Repository, Visual Basic and SourceSafe Integration, and the Access and SourceSafe Integration. Automated test cases using Visual Test and Visual Basic.

Planned and organized support as a support beta lead. Provided released product and beta support using both phone, CompuServe forums, and internet forums for various products including Windows, DOS, Excel, FoxPro, and Access. Developed tools and applications using various technologies including Visual Basic, replication, and Access to help others support products better. Reviewed documentation before product release. Mentored other engineers by phone and electronic means to delight customers and exceed their expectations. Wrote knowledge base articles and white papers to document product behaviors. Proof read, provided input, and reviewed book manuscripts for noted authors.