Jim Hashman Email and Phone Number
Jim Hashman work email
- Valid
- Valid
- Valid
- Valid
Jim Hashman personal email
Jim Hashman phone numbers
Jim is a dynamic and passionate career Learning and Development and Quality Assurance professional. With over twenty years of executive experience in creating and leading effective, measurable, and innovative learning solutions that support corporate financial and strategic goals, Jim has a consistent track record of enhancing employee and customer experiences alike. He holds 19 Facilitator Certifications and an Executive Presence and Influence Certificate from Emeritus.Through passionate leadership and global experience for thousands of international and US based learners, Jim has successfully delivered key initiatives in customer satisfaction, cost reduction, product launches, speed to proficiency, employee retention, and employee engagement. He has also achieved notable and award winning results such as onboarding 18,000 global agents in 60 days, empowering successful product launches, improving new hire retention, and redesigning QA teams and processes ensuring direct correlations to customer satisfaction. Jim's mission is to create cultures of learning, continuous improvement, and accountability while aligning learning and development initiatives with key performance metrics and business outcomes. He is an engaging facilitator and a sought-after speaker at industry events.
Move Concierge
View-
Director Of Sales EnablementMove Concierge Jul 2024 - PresentDallas, Texas, UsProviding strategic, impact based learning and development empowering the company as a whole and individual team members maximize their potential.
-
Director Of Learning And Development And Quality AssuranceInstacart Oct 2019 - Feb 2024San Francisco, Ca, UsGlobal responsibility for Learning & Development and Quality Assurance functions for 4,000 international and US based contracted and direct hire learners. Develop and lead the execution of tactical and strategic initiatives. Key focus areas are Customer Satisfaction, Cost Reduction. Product Launches, Speed to Proficiency, Employee Retention and Employee Engagement. Notable achievements include: • Onboarding of 18,000 global agents in 60 days to support CoVid-19 related expansion• New Hire Curriculum redesign that improved new hire retention 68%, Customer Satisfaction 4 points, and QA scores greater than the tenured employees.• QA Rubric redesign with direct correlation to Customer Satisfaction and employee skill development.• Leveraged leadership and inclusion practices to move organization Employee Engagement from bottom quartile to top quartile. -
Associate Director, Training And CommunicationsNtt Data Services Jul 2017 - Oct 2019Plano, Texas, UsExecutive level responsibilities include all Learning and Talent Development, Internal P& P Communications and Document Management, end-to-end Service Recovery Efforts, On- and Off-Shore Operational Excellence, Performance Improvement and Change Management Programs. Innovative solutions implemented include:• BPO leadership development certification • Agent onboarding redesign and employee retention improvement• Automated skill-based assessments • eLearning and multi-modality facilitation strategies• Service delivery rapid response program, root cause analysis and process improvement -
Director Of TrainingLandmark Management Group, Llc Aug 2014 - Feb 2017Responsible for all Learning and Development including Talent and Leadership Development, Performance Improvement, Call Center Recruitment and Cultural / Charity Initiatives for multiple inbound sales and customer service organizations. • Developed front-line leadership skills curriculum including formal and informal coach-the coach programs, behavior based interviewing, balanced score cards, SWOT analysis and action planning• Instituted employee engagement analysis and improvement plans• Implemented formal and informal cultural, reward and recognition programs reducing employee turn over 90% • Created multiple on-boarding programs improving new hire speed to proficiency• Lead the change management and learning functions for multiple new technology launches
-
Director Of Sales Force DevelopmentBlue Cross Blue Shield Of Michigan 2011 - Apr 2014Detroit, Michigan, UsLed the Sales Force Development Team of 12 responsible for 250 internal and 3,500 external sales associates learning and development requirements throughout the state of Michigan. Responsibilities included all phases of the ADDIE learning and development model, state of Michigan Insurance License, Federal Medicare Advantage and state of Michigan Continuing Education certifications and audit adherence. -
Director Sales And Retention L&D, Comcast UniversityComcast 2005 - 2011Philadelphia, Pa, UsProvided learning and development leadership, strategic consultation, program development and resource management driving improved performance across consumer and business to business sales channels. Demonstrated facilitative leadership by fostering collaboration between multiple internal corporate clients, subject matter experts and program managers. Responsibilities included all phases of the ADDIE model for sales, retention and front line sales supervisor and manager learning initiatives. -
Training DirectorQwest Communications 2004 - 2005Monroe, La, UsLead the 150 member sales and customer service training organization which supported fourteen call centers in twelve states resulting in winnning an ASTD Best In Class award for revising the new hire onboarding which set company sales records. -
Sr. Director, Sales Training & PosStarz Encore Group 1996 - 2004Designed, developed and implemented behavior based national sales training, sales incentive and retention initiatives driving double digit growth year over year.
Jim Hashman Skills
Jim Hashman Education Details
-
Michigan State UniversityAudiology And Speech Sciences -
Central Texas CollegeGeneral Education
Frequently Asked Questions about Jim Hashman
What company does Jim Hashman work for?
Jim Hashman works for Move Concierge
What is Jim Hashman's role at the current company?
Jim Hashman's current role is Innovative L&D Director | Global Strategy, Employee Engagement, Customer Satisfaction.
What is Jim Hashman's email address?
Jim Hashman's email address is ja****@****ast.com
What is Jim Hashman's direct phone number?
Jim Hashman's direct phone number is +197221*****
What schools did Jim Hashman attend?
Jim Hashman attended Michigan State University, Central Texas College.
What are some of Jim Hashman's interests?
Jim Hashman has interest in Children.
What skills is Jim Hashman known for?
Jim Hashman has skills like Training, Leadership, Management, Team Building, Sales, Call Centers, Strategy, Leadership Development, Coaching, Strategic Planning, Program Management, Customer Retention.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial