Director Of Sales Enablement
CurrentProviding strategic, impact based learning and development empowering the company as a whole and individual team members maximize their potential.
Jul 2024 - Present
AeroLeads people directory · profile
Jim Hashman Email & Phone Number
Innovative L&D Director | Global Strategy, Employee Engagement, Customer Satisfaction
at
Move Concierge
2 work emails found
@instacart.com
4 phones found area 972, 214, and 248
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Innovative L&D Director | Global Strategy, Employee Engagement, Customer Satisfaction
Location
North Fort Myers, Florida, United States
Who is Jim Hashman? Overview
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Quick answer
Jim Hashman is listed as Innovative L&D Director | Global Strategy, Employee Engagement, Customer Satisfaction at Move Concierge, based in North Fort Myers, Florida, United States. AeroLeads shows a work email signal at instacart.com, phone signal with area code 972, 214, 248, and a matched LinkedIn profile for Jim Hashman.
Jim Hashman previously worked as Director of Sales Enablement at Move Concierge and Director of Learning and Development and Quality Assurance at Instacart. Jim Hashman holds Bs, Audiology And Speech Sciences from Michigan State University.
Company email context
Email format at Move Concierge
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{first}.{last}@instacart.com
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AeroLeads found 2 current-domain work email signals for Jim Hashman. Compare company email patterns before reaching out.
Profile bio
About Jim Hashman
Jim is a dynamic and passionate career Learning and Development and Quality Assurance professional. With over twenty years of executive experience in creating and leading effective, measurable, and innovative learning solutions that support corporate financial and strategic goals, Jim has a consistent track record of enhancing employee and customer experiences alike. He holds 19 Facilitator Certifications and an Executive Presence and Influence Certificate from Emeritus.Through passionate leadership and global experience for thousands of international and US based learners, Jim has successfully delivered key initiatives in customer satisfaction, cost reduction, product launches, speed to proficiency, employee retention, and employee engagement. He has also achieved notable and award winning results such as onboarding 18,000 global agents in 60 days, empowering successful product launches, improving new hire retention, and redesigning QA teams and processes ensuring direct correlations to customer satisfaction. Jim's mission is to create cultures of learning, continuous improvement, and accountability while aligning learning and development initiatives with key performance metrics and business outcomes. He is an engaging facilitator and a sought-after speaker at industry events.
Listed skills include Training, Leadership, Management, Team Building, and 32 others.
Current workplace
Jim Hashman's current company
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8 roles · 30 years
Jim Hashman work experience
A career timeline built from the work history available for this profile.
Director Of Learning And Development And Quality Assurance
- Global responsibility for Learning & Development and Quality Assurance functions for 4,000 international and US based contracted and direct hire learners. Develop and lead the execution of tactical and strategic.
- Onboarding of 18,000 global agents in 60 days to support CoVid-19 related expansion
- New Hire Curriculum redesign that improved new hire retention 68%, Customer Satisfaction 4 points, and QA scores greater than the tenured employees.
- QA Rubric redesign with direct correlation to Customer Satisfaction and employee skill development.
- Leveraged leadership and inclusion practices to move organization Employee Engagement from bottom quartile to top quartile.
Oct 2019 - Feb 2024
Associate Director, Training And Communications
- Executive level responsibilities include all Learning and Talent Development, Internal P& P Communications and Document Management, end-to-end Service Recovery Efforts, On- and Off-Shore Operational Excellence.
- BPO leadership development certification
- Agent onboarding redesign and employee retention improvement
- Automated skill-based assessments
- eLearning and multi-modality facilitation strategies
- Service delivery rapid response program, root cause analysis and process improvement
Jul 2017 - Oct 2019
Director Of Training
Landmark Management Group, Llc
- Responsible for all Learning and Development including Talent and Leadership Development, Performance Improvement, Call Center Recruitment and Cultural / Charity Initiatives for multiple inbound sales and customer.
- Developed front-line leadership skills curriculum including formal and informal coach-the coach programs, behavior based interviewing, balanced score cards, SWOT analysis and action planning
- Instituted employee engagement analysis and improvement plans
- Implemented formal and informal cultural, reward and recognition programs reducing employee turn over 90%
- Created multiple on-boarding programs improving new hire speed to proficiency
- Lead the change management and learning functions for multiple new technology launches
Aug 2014 - Feb 2017
Director Of Sales Force Development
Led the Sales Force Development Team of 12 responsible for 250 internal and 3,500 external sales associates learning and development requirements throughout the state of Michigan. Responsibilities included all phases of the ADDIE learning and development model, state of Michigan Insurance License, Federal Medicare Advantage and state of Michigan Continuing.
2011 - Apr 2014
Director Sales And Retention L&D, Comcast University
Provided learning and development leadership, strategic consultation, program development and resource management driving improved performance across consumer and business to business sales channels. Demonstrated facilitative leadership by fostering collaboration between multiple internal corporate clients, subject matter experts and program managers..
2005 - 2011
~6 yrs
Training Director
Lead the 150 member sales and customer service training organization which supported fourteen call centers in twelve states resulting in winnning an ASTD Best In Class award for revising the new hire onboarding which set company sales records.
2004 - 2005
~1 yr
Sr. Director, Sales Training & Pos
Starz Encore Group
Designed, developed and implemented behavior based national sales training, sales incentive and retention initiatives driving double digit growth year over year.
1996 - 2004
~8 yrs
2 education records
Jim Hashman education
Bs, Audiology And Speech Sciences
Michigan State University
Associate'S Degree, General Education
Central Texas College
FAQ
Frequently asked questions about Jim Hashman
Quick answers generated from the profile data available on this page.
What company does Jim Hashman work for?
Jim Hashman works for Move Concierge.
What is Jim Hashman's role at Move Concierge?
Jim Hashman is listed as Innovative L&D Director | Global Strategy, Employee Engagement, Customer Satisfaction at Move Concierge.
What is Jim Hashman's email address?
AeroLeads has found 2 work email signals at @instacart.com for Jim Hashman at Move Concierge.
What is Jim Hashman's phone number?
AeroLeads has found 4 phone signal(s) with area code 972, 214, 248 for Jim Hashman at Move Concierge.
Where is Jim Hashman based?
Jim Hashman is based in North Fort Myers, Florida, United States while working with Move Concierge.
What companies has Jim Hashman worked for?
Jim Hashman has worked for Move Concierge, Instacart, Ntt Data Services, Landmark Management Group, Llc, and Blue Cross Blue Shield Of Michigan.
How can I contact Jim Hashman?
You can use AeroLeads to view verified contact signals for Jim Hashman at Move Concierge, including work email, phone, and LinkedIn data when available.
What schools did Jim Hashman attend?
Jim Hashman holds Bs, Audiology And Speech Sciences from Michigan State University.
What skills is Jim Hashman known for?
Jim Hashman is listed with skills including Training, Leadership, Management, Team Building, Sales, Call Centers, Strategy, and Leadership Development.
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