Jim Hillermann Email & Phone Number

Greater St. Louis Area

• Coach, train, and develop job search candidates in a variety of industries including technology, pharmaceuticals, science, healthcare, finance, consumer goods, and service industries. Educate and mentor individuals to.
• Facilitate and manage various training sessions, including Getting Started/Introduction to Your Job Search, in-office Networking Meetings - covering various job search related topics, Group Workshops, and onsite.
• Certified in the Birkman First Look Assessment, provide feedback and recommendations to candidates considering career change or re-direction
• Certified FastTrac Facilitator - Kauffman Foundation - entrepreneurial training to those who want to start their own businesses

Greater St. Louis Area

• Initiated, designed and managed a new startup, value-added, corporate service division that provided customized car rental business solutions for key customers. Adapted proprietary ARMS application (Automated Rental.
• Managed a team of 4 supervisors, and 40 call-center agents to handle over 10,000 transactions per month, meeting and exceeding contractual service level agreements and customer satisfaction scores
• Developed a new standard of automation with various insurance company partners to simplify and streamline the car rental process for insureds who had their cars in the shop as a result of a collision
• Partnered with Information Technology team, National Marketing, software vendors, and customers to introduce innovative business solutions that leveraged technology to solve challenges
• Introduced first formal VIP Rental Program in the company’s history that offered unprecedented levels of service and convenience

Greater St. Louis Area

• Managed and directed ECARS, the Enterprise Computer Assisted Rental System, which computerized the point of sale process at car rental locations nationwide. Directed the initial and ongoing nationwide training of.
• Analyzed business needs and designed ECARS user interface to streamline the car rental process, resulting in faster transactions, increased efficiency, better customer service, and enhanced revenue
• Partnered with I.T. Department Senior Leadership, Project Managers, Business Analysts, Developers, Programmers, and User Testing to add increased functionality, and provide error-free software upgrades
• Created and implemented a Branch Employee Training Program, including a “Train the Trainer” program that was used to cascade knowledge quickly and facilitate faster program introduction
• Authored an ECARS Training Manual for all rental branch personnel, established an ECARS Help Desk to assist system users nationwide, and managed “IntERACtions”, a monthly training newsletter to inform users of software.