Jim Holcomb Email & Phone Number

Cary, Nc

Direct all facets of Palisade's IT infrastructure.While at Palisade we have:* Migrated on-prem servers to cloud versions (Exchange to Microsoft 365 and technical support ticketing systems). * Implemented Microsoft Teams, consolidated several chat systems into one* Migrated internal documentation from Basecamp to SharePoint* Reorganized and secured AWS environment, implemented immutable backups through 3rd party vendor* Migrated on–prem phone system to a cloud-based… Show more Direct all facets of Palisade's IT infrastructure.While at Palisade we have:* Migrated on-prem servers to cloud versions (Exchange to Microsoft 365 and technical support ticketing systems). * Implemented Microsoft Teams, consolidated several chat systems into one* Migrated internal documentation from Basecamp to SharePoint* Reorganized and secured AWS environment, implemented immutable backups through 3rd party vendor* Migrated on–prem phone system to a cloud-based system, consolidating several systems in three countries into one US based service* Moved all clients to an Active Directory domain and we are currently moving to Azure Active Directory* Implemented MDR on all endpoints, replacing 5 different anti-virus and security solutions* Instituted monthly vulnerability scans against our internet facing system* Implemented security training and employee phishing testing* Implemented remote management tools to support our users* Implemented MFA and SSO solutions* Created security policies, disaster recovery and business continuity documents, DR testing* Secured internal and external servers, closing open ports, enforcing password policies, restricting and reviewing access* Created standardized hardware purchase and refresh policies, replaced white-box systems with laptops, preparing us in advance for the Covid work from home policies* Implemented IT Ticketing system and help desk policies* Implemented PRTG monitoring of internal and external servers * Addressed software licensing issues* Server consolidation and elimination* Created onboarding and off-boarding scripts and procedures and checklists * Consistent patching policies for all endpoints Show less

Raleigh-Durham, North Carolina Area

Premier acquired Aperek in 2014Provide leadership, strategic, and operational oversight regarding processes and initiatives involving ERP data migration which includes data acquisition, cleansing, mapping, and conversion.Serve as the core data migration liaison to customers, implementation, and support staff with regard to customer ERP data acquisition, cleansing, and conversion. This includes oversight of current and future initiatives around flexible data migration from… Show more Premier acquired Aperek in 2014Provide leadership, strategic, and operational oversight regarding processes and initiatives involving ERP data migration which includes data acquisition, cleansing, mapping, and conversion.Serve as the core data migration liaison to customers, implementation, and support staff with regard to customer ERP data acquisition, cleansing, and conversion. This includes oversight of current and future initiatives around flexible data migration from member’s legacy ERP systems to the Premier ERP solution. Directly responsible for ensuring that ERP clients’ data is converted in a timely manner as well as cleansed and balanced to an appropriate level and standard. Show less

Raleigh-Durham, North Carolina Area

Management of IT for a software company / Software as a Service vendor, responsible for production and DR hosting, internal infrastructure, vendor management, budgeting, capacity planning, application installations and maintenance, SQL Server setup and administration, monitoring for server and applications, SOC auditing.

Raleigh-Durham, North Carolina Area