Jim Hooker Email & Phone Number

Minneapolis, Minnesota, United States

Garage makeovers offering decluttering, organizing and custom storage & design solutions

• Created understanding and drove success with internal business partners and external customers on technology projects by clearly articulating requirements to IT and explaining IT’s decisions to business, resulting in.
• Provided strategic and tactical guidance on key projects across Optum Behavioral Health, ensuring projects both solved business problems and fit into the overall business needs.
• Communicated directly with external customers in efforts for inter-company process improvements, leading to long-term customer retention and satisfaction.
• Built a team of internal project consultants, all experts in different aspects of Optum technology and business. This team materially lowered costs and improved quality of software and services through clear.
• Directly queried and reported on back-end data of Optum’s care management and claims payment systems, bypassing the need for IT projects, saving the business hundreds of thousands of dollars in development project cost.

• Provided both architecture and design of systems and software to ensure the data-integrity of Optum benefits and enrollment of 25 million+ members.
• Worked closely with both users and business leadership to understand workflow and business drivers to create solutions.
• Became an expert at the backend systems that support Behavioral Care Management and Utilization Management, helping bring new lines of business on to the UBH-specific CM/UM application, Linx.
• Worked closely with both UBH business and with external customers to implement the first ‘accumulator sharing’ applications, which allowed deductible and copay/coinsurance dollars to remain synchronized between UBH’s.
• Led a team of developers, business analysts, and quality assurance testers in implementing HIPAA 4010 transactions for UBH.
• Served as an internal consultant and developer on projects, analyzing issues to identify root causes, designing solutions and leading coding efforts.