Jim Hooker Email & Phone Number

Minneapolis, Minnesota, United States

Garage makeovers offering decluttering, organizing and custom storage & design solutions

• Created understanding and drove success with internal business partners and external customers on technology projects by clearly articulating requirements to IT and explaining IT’s decisions to business, resulting in shorter development cycles and lower costs of implementation.• Provided strategic and tactical guidance on key projects across Optum Behavioral Health, ensuring projects both solved business problems and fit into the overall business needs.• Communicated directly with external customers in efforts for inter-company process improvements, leading to long-term customer retention and satisfaction.• Built a team of internal project consultants, all experts in different aspects of Optum technology and business. This team materially lowered costs and improved quality of software and services through clear communication and process improvement.• Directly queried and reported on back-end data of Optum’s care management and claims payment systems, bypassing the need for IT projects, saving the business hundreds of thousands of dollars in development project cost.

• Provided both architecture and design of systems and software to ensure the data-integrity of Optum benefits and enrollment of 25 million+ members.• Worked closely with both users and business leadership to understand workflow and business drivers to create solutions. • Became an expert at the backend systems that support Behavioral Care Management and Utilization Management, helping bring new lines of business on to the UBH-specific CM/UM application, Linx.• Worked closely with both UBH business and with external customers to implement the first ‘accumulator sharing’ applications, which allowed deductible and copay/coinsurance dollars to remain synchronized between UBH’s claims systems and the external customers’ medical claims systems.• Led a team of developers, business analysts, and quality assurance testers in implementing HIPAA 4010 transactions for UBH. • Served as an internal consultant and developer on projects, analyzing issues to identify root causes, designing solutions and leading coding efforts.