- Maintain the Schools’ customer CRM database and teacher/casual staff records in the Schools’ archives; review and revise organizational policies and procedures in line with legislative requirements- Respond to daily enquiries via phone and email with high-quality customer service; cultivating rapport with current and prospective customers- Coordinate studio hire to external stakeholders with the Operational Manager- Manage and stock Schools’ Uniform Shop; maintain external stakeholder relationship with suppliers; conduct quarterly stocktakes; assist with yearly audits of stock inventory- Prepare invoices for customers; collect payment and manage payment plans- Conduct studio risk/hazard inspections inline with internal & external policies in the context of a Heritage building; -Manage Schools’ website and coordinate with marketing team to deliver effective advertisement and Schools’ promotion throughout social accounts

• Consistently deliver exceptional client service in a timely and professionalmanner, and aligned to Service Level standards• Provide accurate and timely responses to all queries as required, keepingclients and third party providers informed of progress or delays• Efficiently and effectively resolve client enquiries or complaints by usinginitiative to achieve the best possible outcome for Assurant and the client.• Ensure compliance to all internal and external regulatory requirements• Contribute to the continuous improvement of the business by activelyidentifying opportunities to improve processes and/or procedures• Work effectively within a team environment by working collaborativelywith others and sharing knowledge and skills to achieve team goals andobjectives• Achievement of required standards of performance against all core jobresponsibilities

Observe all rules with regard to performance activities including compliance with grooming standardsExert best efforts, ability, and technique and attend all rehearsals on-stage performances, and in the performances shall be obligated to obey directions by supervisory personnel.Maintain appearance and physical shape at the time of execution in order to provide the best performanceMaintain excellent state of physical condition and appearancePerform up to 5 shows a day with excellent technical executionAttend all rehearsals, meetings, and contingency meetings

Manage timetable and scheduling, relevant to age and abilityConduct Theatre hire negotiationsFOH administration, answering phone calls managing email inquiriesManaging variety of stakeholders with professionalism and compassionSupport learner’s wellbeing and educationEnsure compliance of training team and assessment materials within VET sector frameworkCreate, workshop, and review assessment resourcesWriting reports on learner’s progress organizing quarterly meetings with parentsWriting grants for fundingCommunicate with compassion to students and parents

Continue to build technical skills in line with Artistic directionPerform in Solo, Lead Corps, or Company Artist roles Continue to build performance skills in line with Artistic directionLearn and maintain company repertoireAttend all rehearsals, meetings, and contingency meetingsObserve all rules with regard to performance activities including compliance with grooming standardsLead as a brand ambassador

Observe all rules with regard to performance activities including compliance with grooming standardsExert best efforts, ability, and technique and attend all rehearsals on-stage performances, and in the performances shall be obligated to obey directions by supervisory personnel.Maintain appearance and physical shape at the time of execution in order to provide the best performanceMaintain excellent state of physical condition and appearanceAttend all rehearsals, meetings, and contingency meetings

Carmen - Gypsy & Matador

Welcome and greet customers with charisma and charmAssist customer with recommendations and sales expertiseUtilise inter-personal and excellent communication skillsMaintain store appearance and product safetyBuild rapport with customersEngage with customers in a friendly and helpful way