Digital Project Manager
CurrentAn Innovative Digital consortium delivering Digital Transformation and Marketing solutions to financial/Oil and Gas sectors within the UK and emerging markets. Due to the client’s digital transformation program, I was brought in to implement and roll out digital initiatives to enable customer focused business decisions. Assist with GDPR questionaire. Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations. Manage team of 14 technical resources spread across 5 distinct areas - Quality Assurance, Business Analysis, Configuration Management, Development and Training. Responsible for team performance, reviews, career guidance and skills development. Direct project team on creation of resource allocation planning, capacity planning, project scheduling, risk management and mitigation issues, action item resolution, performance requirements and productivity metrics tracking within a hybrid Agile and Waterfall environment. Worked closely with Product Owners, Business Analysts and Digital Solutions Architects based on defined personas and customer journeys, identification of pain points at each customers touch points to develop solutions, which led to defined SOW for each project. Translating the Clients customer centric approach through digital delivery saw an immediate 60% reduction in support calls, 28% increase in sales prospect definition and 40% increase in Customer satisfaction. Created several specific dashboards to provide a more accurate status to all stakeholders regarding project milestones. This dramatically improved overall status reporting and strategic monitoring of the projects.