Responsible for management of the operational activities and long-term strategic vision pertaining to the University network, server infrastructure, identity management, endpoints, and cloud computing. • Strategic Planning: Developed short-term and long-term strategic plans to optimize the deployment and management of the department services and responsibilities to ensure optimal use of technology assets and budgets.• Security: Procured and implemented enterprise security platforms and tools for monitoring and assessments.• Cloud Adoption: Lead modernization and cloud migration of 170 on-premise servers and software solutions to take advantage of cross-functional and hybrid environments.• Stakeholder Management: Create a relationship with the over 50 campus departments to foster the collaboration of students being able to learn in real-world situations and opportunities.

Provided solutions for public safety professionals that improve the quality of life for first responders and those who support them. Led the transformation of customers’ on-premises services to a cloud-based SAAS solution including the integration of peripheral solutions and the migration of legacy data. • Strategic Digital Platform: Introduced new products and concepts to public safety agencies. Responsible for integration architecture.• Agent Technology & Mobility: Brought reporting, dispatch, and evidence solutions to new markets. Provided a common integration platform for other vendor applications.• Strategic Guidance: Provided strategic guidance to clients regarding technology, IT infrastructures, and application integrations. Managed and escalated design challenges that can add risk to the project.

Oversaw IT and IT Client Services, overhauling project management to ensure project phases and deliverables met budget, quality, and progression milestones. Developed relationships with project sponsors and implemented quality assurance.• Operational Efficiency: Decreased technical debt by 25% and boosted satisfaction to 100% after collaborating with specialized units to achieve goals and identify opportunities.• Update Technology: Executed the migration of the entire fleet of In-Car-Video (ICV) and Mobile Data Terminal (MDT) systems to modern public safety technology. Facilitating the knowledge transfer of product requirements to Operational, IT, and Engineering technical specifications.• Strategic Planning: Developed all public safety product visions and value propositions and continuously communicated to internal and external stakeholders.• Cloud Implementation: Spearheaded implementation of an integrated software platform built on a multi-tenant cloud architecture with a 50% reduction in arrest report writing time and an 80% reduction in incident/offense writing time.• Budget Management: Managed IT strategic capabilities plan and budget development, to ensure spending aligns with budgets, department policies, and financial controls.• Governance: Facilitated the Technology Coordination Committee (TCC) for business capabilities analysis; operational and strategic technology plan development; technology governance; information sharing and awareness; and project oversight and execution.

Provided change leadership in developing, implementing, and managing a transformative, solutions-focused IT dept. focused on customer service, process orientation, and cost-effective management of services.• Operational Efficiency: Led vendor and internal stakeholders on the complete overhaul of the voter tabulation system including significant new functionality, features, and business process redesign dropping the ballot duplication rate to 1%.• Service Delivery: Constructed a transparent reporting structure with a new high-speed, real-time tabulation system applauded by both political parties, as well as candidates.• Metrics Development: Formulated new interactive maps with the GIS team to illustrate turnout and voter registration based on demographics. Championing necessary initiatives to improve KPIs.

Directed and delivered county-wide, IT solutions that enabled optimal performance while meeting public safety needs for each agency. Oversaw networking, GIS, software development, systems administration, and helpdesk operations. • Large-scale IT Project Deployment: Transitioned the organization from separate, antiquated software systems to a county-wide, integrated software suite with 4000+ users from 50 public safety agencies.• Operational Efficiency: Decreased dispatcher workload by 25% while increasing citizen access to 911 services by creating a web-based platform for online crime reporting.• Governance: Developed and implemented County Public Safety IT Governance Framework.• Stakeholder Relations: Acted as the primary representative attending board and executive steering meetings.

Guided a team in deployment, maintenance, development, and support of IT systems and integrations with curriculum and learning. Assured equity and adherence to long-range technology blueprint with strategic distribution of equipment and materials. Designed and implemented twenty-first-century classroom technologies for faculty to integrate technology into their teaching. • Eliminated costs by 80% and dramatically improved reliability through virtualization, leading backbone rebuild to transform inefficient network infrastructure. • Deployment of nearly 1,000 student computers in support of student device modernization and modernization of classroom A/V and instructional technology.• Completed organization's first Learning Management System (LMS)• Initiated successful “Technology Visioning Summits” for NWAIS (Northwest Association of Private Schools) and private schools across the Northwest involving parents, students, staff, teachers, principals, community members, and business leaders in setting the direction for 21st century learning.• Conceived and launched a web-based report card system, significantly reducing report card production time and effort for teachers and increasing transparency and communication by giving parents to view their students’ report cards online.