• Gathered information from clients about their taxable income, previous tax returns, expenses, and allowances through effective interviewing techniques.• Calculated tax payments and estimate tax returns, deductibles, dues/debt, and expenses with proficiency.• Advised individuals and families on tax strategies to ensure compliance with government rules by staying knowledgeable in tax regulations and trends.• Scheduled meetings with clients to discuss tax returns and compliance… Show more • Gathered information from clients about their taxable income, previous tax returns, expenses, and allowances through effective interviewing techniques.• Calculated tax payments and estimate tax returns, deductibles, dues/debt, and expenses with proficiency.• Advised individuals and families on tax strategies to ensure compliance with government rules by staying knowledgeable in tax regulations and trends.• Scheduled meetings with clients to discuss tax returns and compliance matters and communicate with CRA to identify and resolve conflicts on behalf of clients.• Used DT Max and other supported tax software to compile tax returns and to cross verify client expenses. Show less

• Utilized diagnostic tools to identify and resolve technical issues promptly and accurately.• Provided excellent customer service and displayed strong problem-solving skills in responding to customer inquiries.• Ensured prompt and courteous responses to customer questions, delivering consistent and accurate information.

• Conducted effective questioning and research to determine customer needs.• Maintained a friendly and professional demeanor in a fast-paced work environment.• Resolved client complaints through provision of refunds or merchandise.

• Oversaw all regional security operations, providing maintenance, support, and solutions for customer concerns.• Managed a team of 20 comprising three site supervisors and two dispatch personnel.• Served as a Single Point of Contact (SPOC) for multiple clients and security teams for area-specific inquiries.• Ensured compliance with company policies and security industry regulations, delivering all required security services to customer satisfaction. Communicated with essential… Show more • Oversaw all regional security operations, providing maintenance, support, and solutions for customer concerns.• Managed a team of 20 comprising three site supervisors and two dispatch personnel.• Served as a Single Point of Contact (SPOC) for multiple clients and security teams for area-specific inquiries.• Ensured compliance with company policies and security industry regulations, delivering all required security services to customer satisfaction. Communicated with essential client personnel to assess location needs. Show less

Assisted in the design and creation of printed and digital marketing materials (website, brochures, email campaigns, white papers, advertisements, etc.)Measuring the effectiveness of digital marketing initiative and present monthly analytic reports to senior management.Worked side-by-side with the web designers to create a well-optimized website for the business.Performed office administrative duties as needed to enhance the cohesiveness of the office.