Jim Incavo Email & Phone Number

Los Angeles, Ca, Us

Denver, Colorado, Us

Los Angeles, California, Us

Inglewood, California, Us

After a decade away from the Arizona sunshine I was recruited back to lead Sales and Operations in a major market for the nation’s largest event rental and services company. Leading 225 employees who provide 24x7 support to 3000+ accounts, I manage full P&L, administrative and accounting functions.Fostering a service-driven culture to build customer loyalty and success while driving revenue and market share and margin growth has produced rapid results in several key areas. I am leading strategic initiatives to improve efficiencies and productivity, lower costs, and optimize inventory and pricing, while managing a high demand, high volume business.

Boston, Massachusetts, Us

Iron Mountain’s Southern California market, the second largest in North America, was in need of new leadership and I was promoted to drive the turnaround. As VP and GM, I led six direct reports and 400+ indirect reports across 30 facilities, overseeing all financials and P&L management, in addition to mid-market sales, account planning, services operations, and customer retention across all company lines of business. To achieve aggressive performance goals, I drove gross margin improvements and profit through price management and operational optimization. I led revenue growth to $168M by shifting the focus to consultative sales in managing a Fortune 1000 client base of 900+ accounts, closing multi-million dollar, complex deals by partnering with national, vertical, and mid-market sales leaders across service lines. ✔ Steered transformation of operational KPIs from last place overall to performing consistently in the top five. ✔ Piloted Safety Operations System in US, reducing preventable accidents 66% YOY, and injuries by 57% YOY.✔ Recipient of 2014 Shred Plant of the Year Award. ✔ Cultivated collaboration, communication and improved company culture through town halls and round tables, resulting in 69% of employees reporting “Highly Engaged” on an internal satisfaction survey.✔ One of top 40 global leaders selected and sponsored to attend Harvard Business Executive Development program to advance executive talent.

Boston, Massachusetts, Us

Following success leading the Southwest, I was promoted to turn around an underperforming territory that represented a larger footprint. This was a challenging and dynamic business environment that required more creative solutions to realize similar success. In this position I managed all financials, P&L, sales, account planning, services operations, and customer retention for all lines of business, with 475+ reports.I developed and instituted a bottom-up approach to the turnaround, reversing negative revenue trends and market reputation, low morale and high turnover by rebuilding the sales and management organization from the ground up. We succeeded in shifting the territory’s overall culture to achieve “Worst to First” performance. ✔ Shifted focus from operations processes to customer relationships, growing revenue organically $100M.✔ Recognized for extraordinary commitment and direction as recipient of the Iron Mountain Award of Excellence.✔ Transformed a third-party incremental markup service extension into a profitable, in-house line of business.✔ Delivered 50% improvement in efficiency by implementing LEAN manufacturing and distribution principles.✔ Spearheaded union decertification resulting in improved morale and enhanced growth opportunities for employees.

Boston, Massachusetts, Us

Based on substantial growth and consistently exceeding milestones and objectives as a General Manager, I was promoted to Vice President of the Southwest territory, overseeing all operations. Charged with addressing critical business issues impacting business growth across the markets, I assessed service delivery, operations, and sales strategies to drive success. In order to deliver immediate as well as long-term results, I established a strategic plan to increase market share and market revenue potential.✔ Focused on healthcare and legal markets to increase annual revenue by 40%.✔ Achieved Territory of the Year in 2006, completing the major turnaround effort.✔ Consolidated Records Management and Data Protection service lines into a single, cohesive operational team.✔ Coordinated the successful acquisition of a local competitor in the Southwest territory.

Boston, Massachusetts, Us

I was recruited to Iron Mountain to drive substantial increases to revenue, margin growth, and operational effectiveness with an existing account base of 1,600+ customers and 4 million cubic feet of records. As GM, I instilled a pride of ownership mentality within each record center to restore the Health Information System business to prominence. ✔ Quadrupled revenue over four years focus on team development and an emphasis on customer relationships.✔ Increased efficiency by eliminating redundancies relating to policies, procedures, and processes.✔ Exceeded YOY revenue and EBITDA financial targets, earning Chairman’s Club and “Most Improved District of the Year” awards.

Orange County, California, Us