Jim Jankowski Email & Phone Number

Medina, OH, US

Akron, Ohio, US

IT network, server, and desktop support for all department devices and staff with an emphasis on availability, configuration, performance, and security.

• Skills & Technologies Summary---------------------------------------------------
• Application Rationalization
• Application Packaging and Deployment
• Automated OS Deployment and Upgrades
• Endpoint Security and Compliance
• Hardware Asset Lifecycle Management

New York, NY, US

Responsible for security, productivity, and technical support of over 50,000 KPMG device workstations with a staff of 40+ employees across the US, Mexico, and India. Took voluntary retirement in July of 2023.

Independence, Ohio, US

Responsible for Microsoft professional services planning, development, execution, pre/post sales, delivery, and related solutions development.Accomplishments - Played a pivotal role in a high-profile customer engagement by engaging directly as a Lead Architect to successfully identify and remediate customer satisfaction issues which resulted in a follow-up.

Washington, D.C., US

Responsible for leading the firm transition to modern device management including developing the workload coexistence and migration plan, facilitating the overarching program, and documenting the corresponding Microsoft cloud adoption roadmap.Accomplishments - Promoted from Desktop Team Lead to Desktop Systems Manager in June of 2015. Led design.

Hebron, KY, US

Responsible for developing strategies and providing guidance around growing Pomeroy’s Microsoft practice by architecting and delivering desktop OS optimization solutions for some of Pomeroy’s largest and most valued customers. These solutions covered Windows 7, Windows 8.1, and accelerated Windows XP migrations using industry leading solutions from.

Indianapolis, IN, US

Responsible for all aspects of the datacenter, device, desktop, and application lifecycle management with an emphasis on Microsoft systems management technologies including System Center, Microsoft Desktop Optimization Pack, Microsoft Deployment Toolkit, related Microsoft solutions and tools, and ISV partner product extensions.

Independence, Ohio, US

Responsible for managing, mentoring, and growing CSS’ Infrastructure Management practice while also providing pre-sales and marketing support to CSS sales and marketing.

Redmond, Washington, US

Responsible for Microsoft System Center pre-sales technical support and related solutions for Microsoft enterprise, mid-market, and small business customers across the US through 1:1, many-to-1, webinar, and POC based delivery methodologies. Considered a national subject-matter expert within Microsoft in all systems management and desktop products with.

Mayfield Village, OH, US

Redmond, Washington, US

Microsoft post-sales product support Premier contract account management, problem resolution and escalation, and proactive services delivery for Microsoft financial services customers in Northeast Ohio with a primary focus on infrastructure optimization, security solution architecture, and achieving the highest levels of customer satisfaction.

Cleveland, OH, US

Responsible for the strategic vision, architecture, design, implementation, and project management for all main campus and remote satellite location desktop systems. Duties included desktop integration into the corporate network consisting of Novell NetWare and Microsoft Windows environments along with 3rd tier desktop end user and staff support.

Milwaukee, WI, US

Responsible for architecture, design, implementation, resource management, operational support and performance management of DAT (Desktop Architecture Team) direct reports. Maintained a constant focus on customer satisfaction, continuous process improvement, providing measurable results, and maximizing ROI on leveraged technology.

Responsibilities included strategic planning, systems administration, and on-going customer support of the TRW Shared Services network.

Milwaukee, WI, US

Responsible for campus Help Desk and 2nd tier end user support. Primary duties included implementation of unattended installation procedures for desktop operating systems and their associated office automation applications.