Jim Conway Email & Phone Number

California, United States

On a annual basis, provided support for 6 to 8 Maintenance Release and major projects for the Policy Self Service (PSS) internet system. Support included:1. Creation of Documentation Plans for System Development Life Cycle (SDLC) forms.2. Completion of SDLC documents.3. Maintain TeamTrack for PSS Service Requests (SR) and Production Defect Reports (PDR).4. Development and update of Project Plans thru MS Project.5. Address and resolve Test Defects and report status at… Show more On a annual basis, provided support for 6 to 8 Maintenance Release and major projects for the Policy Self Service (PSS) internet system. Support included:1. Creation of Documentation Plans for System Development Life Cycle (SDLC) forms.2. Completion of SDLC documents.3. Maintain TeamTrack for PSS Service Requests (SR) and Production Defect Reports (PDR).4. Development and update of Project Plans thru MS Project.5. Address and resolve Test Defects and report status at Testing meetings.6. Development, review, and execution of Production implemention plans.Was a member of the Triage Committee which insured that time estimates were provided for SR's and PDR's, and that Cost Benefit Analyses were appropriate.Also developed, reviewed, and maitained department and PSS procedures. Recently, this included maintenance to the PSS On Call procedure, and development of the Weekly Migration procedure.Administrative support included providing timely input for performance appraisals, conducting PSS test defect review meetings, maintaining on call and vacation schedules, representing PSS at Change Board, Production, and Testing meetings, and filling in when the PSS manager was unavailable. Show less

Identified annual savings of $150,000 in reduced and eliminated software costs.For the conversion of 30 thousand Hawaii Personal Line policies from the legacy system to a new internet based system (WINS):1. Developed specifications and test plans.2. Performed testing.3. Documented and reported problems.Provided support for Non Standard Auto policies on FISERV's SIS System:1. Was the primary contact between TIG and FISERV.2. Developed a General Ledger… Show more Identified annual savings of $150,000 in reduced and eliminated software costs.For the conversion of 30 thousand Hawaii Personal Line policies from the legacy system to a new internet based system (WINS):1. Developed specifications and test plans.2. Performed testing.3. Documented and reported problems.Provided support for Non Standard Auto policies on FISERV's SIS System:1. Was the primary contact between TIG and FISERV.2. Developed a General Ledger interface.3. Added 5 new agents to SIS system (including reqirements and testing).4. Updated and tested rate chnages.5. Worked on various maintenance and enhancement projects to SIS System.6. Coordinated the implementation of all projects into production.7. Developed reconciliation reports for SIS processed business.Provided Electronic Data Interface specifications, and tested interface records for 10 new agents. Provided electronic output for 5 agents.Reconciled premiun amounts from agents systems to TIG legacy system. Show less

Developed Computer Assisted Underwriting System for Homeowner policies.Added Agency Billed business to Personal Lines System.

As Personal Lines System Manager from 1979 to 1994, managed 20 to 30 Analyst Programmers. Duties included budget planning and review, personnel and salary administration, project management for new and maintenance projects, and enforcement of programming standards.The system provided automated support for Personal Line policies including auto, homeowner, dwelling fire, umbrella, and mobile homeowner policies. Support included automatic rating, automatic renewal processing, billing… Show more As Personal Lines System Manager from 1979 to 1994, managed 20 to 30 Analyst Programmers. Duties included budget planning and review, personnel and salary administration, project management for new and maintenance projects, and enforcement of programming standards.The system provided automated support for Personal Line policies including auto, homeowner, dwelling fire, umbrella, and mobile homeowner policies. Support included automatic rating, automatic renewal processing, billing, policy issuance, interfaces to Premium and General Ledger systems, automated statistical code generation, coverage update processing, and editing.Installed vendor packages included Marshall & Swift Replacement Cost, Code 1 for nine digit zip codes, Information Gateway for Motor Vehicle Reports, and Universal Billing.Was a member of the Personal Lines Reengineering Team that identified a 25% time saving for program development life cycle. Show less