Jim Mckenzie Email & Phone Number

Oklahoma City, Ok, Us

St. Petersburg, Fl, Us

Prepared both digital and traditional training materials including workbooks, manuals, standard operating procedures, self-paced guides, facilitation guides, interactive videos, & animated micro-courses. Delivered technical training programs to clients through blended approach including hands-on activities, simulators, and technology-based methods to achieve best results. Educated team members on time and resource management to improve organizational efficiency and control costs. Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements. Partnered with subject matter experts to design training programs and instructional materials to educate New Order Services, Customer Service, & Front Line Supervisors across multiple disciplines, brands, and platforms. Trained new trainers to promote consistency in customer service and quality. Boosted confidence of employees by providing skilled training & continuing education workshops to improve knowledge and productivity. Authored new training procedures and manuals for instructors. Designed training materials and examinations. Facilitated Instructor Led classroom training. Facilitated Instructor Led remote training. Facilitated Self-Paced remote training. Facilitated Blended Learning remote training. Co-chair Learning & Development Engagement Committee. Learning & Development Strategy Committee. Customer Service & Experience SOP Review Committee.

Managed Learning & Development, Information Technology, Public Outreach, & Records Departments. Planned, administered, and controlled budgets to maintain accurate financial records and produce financial reports. Kept team on track by assigning and supervising their activities and giving constructive feedback. Motivated and encouraged team members to communicate more openly and constructively with each other. Resolved interpersonal conflicts by listening, finding common ground and building relationships. Collaborated with others to discuss new revenue and funding opportunities. Strategized and implemented methods for streamlining processes, controlling costs, and modernizing operations. Organized and implemented weekly Department Head Videoconference across main campus and 7 satellite locations. Designed curriculum and managed self-paced training portal for every level of team member ranging from cooking staff to director level. Chair C.A.R.F Accreditation Committee.

Overland Park, Kansas, Us

Facilitated Instructor Led classroom training. Facilitated Instructor Led Learning Lab debriefs. Increased productivity and profits by improving work retention rates and reducing time spent on problem-solving. Pioneered Learning Lab – Post Training Nesting Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements. Partnered with subject matter experts to design training programs and instructional materials to educate call center CDMA technical support representatives. Coordinated with switch technicians and corporate leadership to identify training and development curriculum needed to execute IDEN/CDMA technologies cross-training for Sprint/Nextel merger. Project Manager: Quick Response Call Center Knowledgebase. Project Manager: Cell Phone Emulator. Project Lead: Redhat Learning and Development Support for domestic call centers through Nextel to SprintPCS conversion.

Vocational, Licensed Practical/Vocational Nurse Training

Vocational, Medical/Clinical Assistant

Education record