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With 26 continuous years of experience in the field of public safety communications in both the private and public sectors I am equipped to assist customers in a multitude of projects. I pride myself in being able to look at what are considered legacy 911 industry thought processes and approach them with a new way of thinking. I understand, and encourage others to see, that positive change is an integral part of progress in a 911 center. I look forward to connecting and networking with anyone who has an interest in or who works in the public safety sector.
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Content ManagerTotal Response (Formerly Powerphone) Jul 2022 - Present -
Standards ManagerPowerphone Jul 2021 - Jul 2022Charleston, South Carolina, United StatesAs Standards Manager I was responsible for initiating, aligning, integrating, and maintaining consistency and interoperability amongst the various programs, projects, and processes of the company.
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Implementation ManagerPowerphone May 2014 - Oct 2021Charleston, South Carolina AreaIn my role as an Implementation Manager I assisted 911 centers in adopting PowerPhone's Total Response system by serving as a subject matter expert and mentor. This was done through initial short term project implementation and followed up with long term support and partnership. During the initial implementation I assisted agencies in multiple tasks including:• Project Planning• Evaluating Agency Resources• Formalizing/Creating a Standard of Care• Updating/Modification of Agency SOPs• Performance Assessment• Call Assessment and Quality Assurance• Evaluation of the Call Handling Process• Evaluation of training processes in place• Serve as an on-line and on-site instructor for required training The goal was to achieve a successful adoption of the Total Response System.
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Training CoordinatorTri-Com Central Dispatch May 1998 - May 2014I was the Training Coordinator at Tri-Com Central Dispatch. Responsible for the continuing education of all employees in all work related disciplines. Responsible for initial and long term training of all new hires of the company. Responsible for seeking out and/or creating training to meet these needs utilizing multiple skill sets and training related resources. Responsible for updating, creating and maintaining an extensive Directives manual containing all standard operating procedures for the organization. Responsible for participating in the recruiting and hiring process. Responsible for providing orientation to all applicants. Responsible in serving as a liaison between Tri-Com and all member agency representatives.
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Vice President911Lifeline, Inc. 2006 - Apr 2012Served as Vice President of 911Lifeline, Inc Responsible for establishing and maintaining formal organizational relationships with partner companies to expand 911Lifeline's membership potential. Collaborated with other Board members to establish membership pricing and benefits.
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Shift SupervisorTricom Central Dispatch Feb 2008 - Aug 2009Shift Supervisor. Responsible for overseeing operations of the 911 center environment on any given shift. As a working supervisor also staffing a console position and handling incoming emergency and non-emergency calls for service as well as dispatching the appropriate law enforcement, fire or EMS services. Responsible for doing random call reviews for quality assessment and providing feedback to team members to promote employee growth and improvement. Performing annual and semi-annual employee evaluations for the same purposes. Working closely with the administration to ensure company growth.
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911 TelecommunicatorTricom Central Dispatch May 1998 - Feb 2008Answer emergency and non-emergency calls for service. Dispatch necessary police, fire or EMS response. Numerous miscellaneous support assignments were also handled. Also served in the capacity of Certified Training Officer (CTO) from 2000-2008.
Jim Jones Skills
Jim Jones Education Details
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Joliet Junior CollegeLaw Enforcement
Frequently Asked Questions about Jim Jones
What company does Jim Jones work for?
Jim Jones works for Total Response (Formerly Powerphone)
What is Jim Jones's role at the current company?
Jim Jones's current role is Content Manager.
What is Jim Jones's email address?
Jim Jones's email address is jj****@****911.org
What is Jim Jones's direct phone number?
Jim Jones's direct phone number is +120324*****
What schools did Jim Jones attend?
Jim Jones attended Joliet Junior College.
What are some of Jim Jones's interests?
Jim Jones has interest in Science And Technology, Education.
What skills is Jim Jones known for?
Jim Jones has skills like Public Safety, Emergency Services, Nims, Disaster Response, Preparedness, Ems, Homeland Security, Training, Incident Command, First Responder, Criminal Justice, Fire Safety.
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