Jim Joyner Email and Phone Number

Joyner & Company is dedicated to helping organizations create strategies that maximize performance and human potential. Through my relationship as a "Resource Partner" with Business Owners International, I am serving a select number of their members, assessing, coaching, teaching and supporting their improvement and development efforts.

Operational Excellence (OpEx) is a systematic approach for improving performance and efficiently achieving desired outcomes throughout an organization. It begins with a conviction that the status quo is never good enough and a belief that progress is only achieved through change. Defining and facilitating that change becomes the challenge and role of the OpEx leader.

OpEx is customer focused and is based on the fundamental belief that within every person is a desire to achieve their best and to be a part of a successful group. The organization where they work has the opportunity to satisfy those desires. Creating a vision where people in the organization begin to experience new ways of working, where there is greater efficiency from the same effort, is the goal of and the leverage behind it.

OpEx requires a long term perspective for achieving strategic results. There are elements of Quality Management, Lean Thinking, Employee Engagement and Industrial Engineering mixed with the passionate pursuit of the ideal state as defined by the company’s mission and values.


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Jim Joyner is the Vice President of Corporate Excellence for Card-Monroe Corp. in Chattanooga TN. He graduated from UT Chattanooga with a BS in Finance and later earned an MBA from the University of St. Thomas in Minnesota. Jim began his professional career with the 3M Company where he progressed through the ranks in quality, manufacturing, sales and marketing. After ten years he joined Philip Crosby Associates as a vice president, helping to grow the company into the world’s largest consulting firm specializing in quality. He later became a senior vice president and then division president, expanding the Quality College Division into seven countries. In 1991 he started Joyner & Company, a management consulting and training firm to focus on Quality and Lean Management Systems. He has been with Card-Monroe since 2003.As a consultant/educator, Jim has worked with hundreds of organizations on six different continents. He has served as an advisor to the Japan Management Association and authored several books including The Seven Myths of Total Quality (1991), Quality Works (1992) and Quality Still Works (2014, available on AMAZON). He is currently working on another book regarding lean success in a low volume - high mix manufacturing environment. From time to time Jim teaches business at the college level. He is a frequent speaker at conferences and has served as an examiner for the Tennessee Center for Performance Excellence. Over the past forty five years, Jim has taught or presented to over twenty thousand people. (He has also earned over three million frequent flyer miles).Jim and his wife (of 40+ years) Gretchen have four grandsons. He is a motorcycle enthusiast and enjoys tennis and golf.

Managment consulting firm specializing in quality management.