Jim Kaczrowski Email & Phone Number

Minneapolis, Mn, Us

Gainesville, Virginia, United States

Project Manager for multi-scale video, security and access control installations.

Greater Minneapolis-St. Paul Area

Securitas Technology acquired STANLEY Security in 2022

Plymouth, Mn

Evaluate, plan and profitably manage the installation of commercial, national account and residential intrusion, fire, access control, video and integrated security systems.• Develop and implement timely and effective solutions to project related problems• Assist sales in system design by evaluating customer needs, surveying projects and facilitating accurate project scopes • Coordinate with National Account Program Managers to align with customer expectations• Review scopes of work for discrepancies and implement appropriate work order modifications or change orders as required to successfully complete project• Communicate effectively with multiple stakeholders as needed to manage a perpetual queue of 250-300 active projects with individual project values ranging from <$1000 to in excess of $3.2M• Maintain accurate & up-to-date Project Management Software used to drive financial forecast• Evaluate project scope, materials and labor resources to optimize short-term revenue and develop future revenue projections • Direct 5 internal technicians and 5 subcontractor workforces to deliver on-time, within budget installations • Consistent on time delivery: >96% On/Under budget delivery: >93%• Complete regular field visits to insure company installation standards are met or exceeded by evaluating installation quality and customer satisfaction• Maintain broad knowledge of multiple product lines and installation conditions to better optimize labor resources for a successful installation

Blaine & Brooklyn Park, Mn

Project Installation Manager 2014 - 2015 Lowe's and Home Depot, Blaine and Brooklyn Park, MN respectivelyManaged home improvement projects (doors, windows, appliances, kitchens, etc...) from point of sale to final inspection.• Ordered and inspected custom subcontracted materials to insure exact specifications were met• Hired, recruited and evaluated installation subcontractors• Provided regular communication with customers regarding project status and scheduling• Maintained up-to-date records and details within Project Management Tool to meet project milestones and provide a "dashboard" for upper management• Visited work in process and completed projects to evaluate customer satisfaction and subcontractor performance

Chanhassen, Mn

As National Account Executive, I established and nurtured business relationships with major accounts such as Target and Best Buy. Through responsive interaction and solution implementation I: 1) developed the strategy to manage and grow the account, 2) boosted customer satisfaction, 3) positioned Checkview for additional revenue opportunities, 4) became the primary point of contact for the business relationship, and 5) led supporting teams.I managed a $1.5-3M revenue pipeline, tracking sales, opportunities, probability and hurdles. Client trust, achieved through knowledgeable communication, achieved results such as:- Winning multiple RFP/RFQ projects valued from $5K to $1.5M.- Completion of 10 – 25 projects per month with multiple customers.- Securing “door-opening” orders with several former customers ranging to $40K each.- Reigniting jeopardized account relationships with customers representing $.5 to $4M in annual revenue.- Directing activities restoring payment of over $300K in disputed invoices. Skills associated with achieving these results:Research: to learn customer concerns, prepare project scopes and direct investigation of potential solutions.Communication: create & deliver written & verbal presentations, proposals and project scopes.Negotiation: reaching agreements for contract incorporation.Escalation Point: resolving issues as the customer’s internal champion and solutions expediter.Planning & Organizing: leading and monitoring all account management activities for consistency.About CheckviewCheckview Corporation is an integrator of electronic security, fire, video and analytic systems for major retailers. These systems create a safer, more secure environment for customers and employees throughout stores, offices and distribution centers.

I'm taking a brief sabbatical. After clearing up “loose ends” related to the Signs By Tomorrow business I will be taking a break until the end of 2012.

As President, I planned, organized and directed marketing, sales, operations and general management activities for the business from start-up. It was, by design, a small business, employing 4-6 people. I trained, and by example, led employees in our value proposition, which incorporated: 1) exceptional, responsive customer service, 2) design effectiveness, and 3) product quality. Results included: - Average sales revenue growth in excess of 10% per year. - Establishment of a loyal, 600+ customer base.- Achieving 80+% of sales from repeat and referral customers.- COG’s reductions averaging 2-5% per year.- Completion of 75-100 custom design-build projects per month.Skills demonstrated achieving these results:Strategic Planning: leading company direction, exploring new markets, products and corporate initiatives.Creativity: devising innovative solutions to customer’s diverse visual communication needs.Communication: presenting solutions/proposals and obtaining customer approval to proceed. Leadership/Collaboration: communicating strategy and tactics with design & production. Project Management: assuring quality & time commitments were met for each unique project.Problem Resolution: consistently and creatively addressing strategic and tactical “small business” issues with unanticipated project problems, personnel matters, customer requests and production concerns. About Signs By TomorrowSigns By Tomorrow designed and built custom interior and exterior signs, banners, vehicle lettering, graphics and other visual communication products; emphasizing large format, full color, digital printing on a variety of materials. Engraved and ADA signs, recognition plaques and awards rounded out the product mix. The company operated a showroom, design and production facility, in Fridley, MN, serving public and private businesses throughout the area.

As Vice President, National Account Management, my mission was: “improve understanding of National & OEM customers determining how their needs could best be satisfied, leading to greater customer loyalty and increased business opportunities.” I achieved results through research, strategy development, meaningful communication, attention to detail and keeping commitments. Accomplishments include:- Reviving a soured relationship with ITI’s oldest OEM customer, resulting in a 200% sales increase.- Winning RFP/RFQ responses for relationships valued at $250K-$3M annually.- Increasing revenue 50% from several National Accounts by creating and delivering customer-specific sales and technical training programs.- Evaluating “questionable” accounts, implementing strategies to minimize potential financial risk. Examples of deployed skills:Communication: initiating dialog leading to trusting relationships through responsiveness and empathetic listening. Adding “voice of the customer” to internal discussions.Analysis: assess opportunities by meeting with customers at multiple organizational levels to learn their business challenges and evaluate solutions. Project Management: drive development activities through cross-functional project teams, achieving faster “to-market” times, smoother product introductions and improved customer satisfaction.Pricing: negotiating & managing National and OEM price lists to assure gross margin targets were achieved.About Interactive Technologies, Inc.:Interactive Technologies, Inc., ITI, designed and manufactured electronic security systems, primarily targeted to the residential market; selling through independent dealers, national accounts and private label OEM arrangements. Introduction of the first supervised, wireless security system, followed by numerous additional industry “firsts” helped the company achieve a leadership role in the security industry and a place on the Inc. 500 fastest growing companies list.

My role as Vice President Customer Service was to develop the strategy and provide the organizational leadership to achieve “best in class” customer service for our dealers; thereby creating a strategic, competitive advantage for our company. “Customer Service” included: Technical Service, Customer Service/Order Processing, Technical Training, Technical Publications, Repair Operations and Distribution departments; 100+ employees, a $4.5 million budget and $3 million inventory. Notable results: - Achieving recognition as an “industry best” customer service organization, contributing to customer satisfaction and continuous corporate revenue growth from start-up to over $115M in annual sales.- Creating the training and development activities to facilitate expanded responsibility for the customer service organization.- Establishing ITI’s Canadian distribution, opening the door to $1M in new Canadian revenue.- Improving repair times from weeks to days. - Reducing order turn times from several, to one day. - Increasing incoming call responsiveness through upgraded equipment, improved staffing, training and documentation.- Developing growth opportunities for career-mined employees, resulting in improved retention.Skills used include: Strategic Thinking: examining situations and identifying viable improvement methods.Communication: soliciting actionable feedback through surveys, focus groups, personal visits and other means.Negotiation: developing mutually satisfactory solutions to major customer issues escalated to the executive level.Leadership: defining departmental, team and individual objectives; leading goal setting, planning and organizing activities.Personnel Management: hiring, evaluating, disciplining, training and promoting employees for roles from entry level to department manager.Problem Resolution: leading, or participating on teams that solved deficiencies in product, or service performance.

Ba, Business Administration

Education record