Jim Kelly Email & Phone Number

Strategic and tactical leadership serving these functions: Technical Service Delivery, Project Management, Operational Excellence, and IT Professional Services.

Houston, Tx, Us

Guided the organization toward strategic growth, fostered employee engagement, and ensured the highest levels of customer satisfaction. Specific departments under my direct span of control were Telecom (ISP and voice network), Professional Services, Onboarding and Activating Revenue, Contract Management, and Cloud Operations and the PMO. I also collaborated closely with sales-focused resources, and I worked to expand the company's reach in the market by building lasting customer relationships. Furthermore, I played a crucial part in product management, ensuring the company offers cutting-edge and valuable solutions to its customers. In tandem with marketing partners, I worked to create innovative campaigns that showcase the value and benefits of our products and services.Focusing on employee engagement, I created a culture of commitment to excellence. I encouraged team members to take ownership of their work and support each other, fostering a sense of unity and pride in the organization.Adept at financial management, I was responsible for hitting profitability targets and ensuring efficiency through automation, scaled staffing levels, proper tracking of COGS, and negotiating better rates with carriers and suppliers. I also oversaw expense planning and management, ensuring my organization operates within budget.

Supervised a team of managers and information engineers in the successful planning and implementation of IT initiatives to direct the effective delivery of networks, disaster recovery systems, and processes. I administrated the execution of technical projects in alignment with organizational goals through coordination with project teams, staff recruitment, tasks assignments, and new technologies implementation. I introduced methods for tracking project management, workload planning, and corporate business performance metrics. Following are the highlights of the value I brought to St. Joseph Medical Center:☛ Key Projects - Telecom expense reduction project, CPN (Centricity Perinatal Software) upgrade, New ICU IT buildout, New helpdesk software and process rollout, Implementation of appointment reminder software (Vital Link), Application ownership program rollout (ITIL), Windows 2003 removal (Security), Siteline clinic switching and IP migration, L&D scanner rollout, and Dietary label update.☛ Streamlined the technology systems of the organization in collaboration with senior executives through the successful development of financial budgets and formulation of proposals for capital projects.☛ Spearheaded the management, strategy, and execution of IT infrastructure, security, and applications for a 760- licensed bed Medical Center and 11 affiliated medical offices and clinics.

Ensured the smooth execution of network service operations while acting as a focal point of contact for audits, security reviews, and emergency response teams. I optimally utilized all resources during the management of a large project amounting to $500K related to WAN upgrades and Cisco CUCM\CUCCX deployments, Cisco Tele-Presence, and Unified Communications. I efficiently handled whistleblower complaints and other employee related grievances while acting as the Member of the Change advisory board and the local contact in Houston for SABIC’s Employee Hotline. Following are the highlights of the value I brought to SABIC Americas Inc.,☛ Directed the IT operations of the SABIC Americas Region Data/Telecom network, including 93 Sites across the US, Canada, and Latin America by leading a team of onshore and offshore resources. ☛ Key Projects - Implementation of Dell EMS, Riverbed WAN optimizer installation, NEC PBX replacement with Mitel IP telephony solution, Sugar Land building network infrastructure buildout, Verizon - Orange WAN migration, Google Apps migration to MS Exchange, Emergency disaster recovery project, Cisco Wi-Fi upgrade, CUCM implementation Huntersville, MS SharePoint deployment, Checkpoint firewall replacement/upgrade, and SABIC Special Projects Office WAN/LAN implementation. ☛ Reduced annual network and telecom expenses by 18% through effective management of support contracts and authorizations related to network and telecom.

Directed a staff of 12 coaches and the group training for 300+ members in one of the first, and most successful, CrossFit communities established in the Houston area. Coached the Atomic competitive team to the 2013 International CrossFit Games (World Championships)

Aligned the work of IT Services Manager, Information Systems Manager, and their respective teams in the successful execution of IT service delivery operations. I made strategic decisions for the benefit of medical community partners and partners in practice regarding diversified technology solutions and services. I orchestrated and implemented the robust strategy of using subject matter expert technical managers to provide outstanding customer support.

Supervised the day-today technical operations of this longstanding tele-radiology business, and was responsible for the design, maintenance, and growth of a mission critical network infrastructure through the use of full time employees, contract employees and personal skills. Implemented Customer Relationship Management Software and facilitated the re-branding of the company and a new focus on customer service.

Developed this position with the Managing Partner of the company after demonstrating the need for a formal management structure to facilitate growth of the engineering staff. Once this position was formalized, quickly tripled the number of field engineers and began developing internal procedures and practices as well as implementing a formal work order system. Provided technical leadership for filed engineering staff and was the primary sales engineer for the company.

Various positions ending as the Non-Commissioned In Charge (NCOIC) of a social work clinic in Wurzburg, Germany. Highlights include: Deployed to Operation Desert Storm as a combat engineer. NCOIC of the Restoration Team for one of the Army’s first combat stress reaction units. Honor Graduate during reclassification to Mental Health Specialist, NCO leadership schools and Master Fitness Trainer School.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Business Management