Jim Griffiths Email & Phone Number

Fullerton, Ca, Us

Fullerton, California, United States

Tustin

Rancho Cucamonga, Ca

- Led team that provides advanced support to credit unions for debit, prepaid and ATM programs and shared branch services.

Brea, California

- Led contact center team providing service and sales support to all retail and business members.- Transformed the department to a sales and solutioning team. Resulted in deposit growth of over $500,000 each month and a 30% increase in credit card applications. - Led team to successfully deliver customized sales and service experiences to clients of two large strategic partners resulting in a 20% increase in new accounts.

Brea, California

- Led department of 20 people which included developers, DBA's, network engineers and help desk to provide network support and security, system changes and desktop/iPhone support.- Implemented an enterprise Risk Assessment and Control Evaluation program to classify and manage information security risks.- Renegotiated key IT vendor contracts for an annual cost savings of over $285,000. - Implemented new pieces of technology that deliver additional business benefit at lower costs. Examples: Meraki wireless system, Solar Winds network monitoring and Code Green DLP.

Brea, California

- Led team of application managers responsible for driving business value from enterprise applications which include Fiserv DNA core banking, Q2 online banking, Laserfiche document management and Oracle Financials. - Responsible for all aspects of application management: vendor management, software upgrades, issue management, contracts, and system access. - Led several successful enterprise technology projects to include expanded use of document management system and CRM, and upgrades to the core banking system and IVR.- Facilitated selection and implementation of new software and enhancements with business units. Examples: electronic document workflow system and new account wizards in core banking.

- Led team of 12 people responsible for originating and servicing deposit accounts for retail and corporate members. - Worked cross-functionally with Operations, Sales, Contact Center and IT to drive down operational costs and improve customer service by optimizing account servicing processes and maximizing use of technology.- Led multiple cross-functional teams representing each business unit to identify and correct data quality problems and establish business rules and audit procedures for the core banking system. - Selected and implemented Laserfiche document management system and led the back file conversion of member documents. Wrote policies and procedures for imaging and retention.

Seattle, Washington, United States

- Led team of 12 people which included developers, business analysts, project managers and help desk specialists. Responsible for the development and support of agency desktop and mainframe software for use by over 4,000 independent insurance agents countrywide. - Successfully led the centralization of the agent help desk from ten field offices across the US to the Home Office resulting in a savings of $1.1 million annually. - Developed critical Business Analysis and Project Management skills in key staff members.

Seattle, Wa

Responsible for creating and implementing business strategy for operations across the US working with leaders to achieve aggressive service delivery and operating expense goals. Developed close partnership with IT executives to develop technology strategy that supported the business strategy. Consistently improved service year over year while decreasing operating expenses.

Fountain Valley, Ca

Ran operations for the Pacific Southwest (CA, NV and AZ) which included Accounting, Policy Processing, Manual Rating, Call Center, Records, and Administrative Services.