Jim Koza Email & Phone Number

Knoxville, Tn, Us

Umhlanga Rocks, Durban, Kwazulu-Natal, Za

"Boots on the ground" VP leading new market and vertical penetration in USA through, conferences, networking, thought leadership contributions, partnerships, etc. Promoting customer support for large and small organizations tailoring custom solutions in the Customer Experience CX space.We help you unlock efficiency and drive growth with our risk-sharing outsourcing solutions. Take us for a "test-drive" as we demonstrate our capabilities without interfering with your current customer support operations. Driving growth and creating strategic partnerships that fuel success. At Ignition CX, I specialize in customer support, acquisition, identifying new business opportunities, fostering client relationships, and delivering innovative solutions that drive revenue and market expansion. Why Ignition CX?Innovative Solutions: Ignition CX is a hub of innovation, and I am excited to lead business development efforts that showcase our transformative solutions to the world.Strategic Partnerships: Our success is built on meaningful partnerships. I am dedicated to forging relationships that contribute to our mutual growth and success.Global Impact: Partnering with Ignition CX means being a part of global impact. I lead initiatives that extend our reach and impact in the ever-evolving CX landscape.#callcenter #Ai #inbound #Offshore #Nearshore #BPO #BusinessProcessingOutsourcing #CustomerExcellence #CX

Nashville, Tennessee, Us

Business Development Executive Committee Co-ChairJEDI (Justice, Equity, Diversity, Inclusion) CommitteeOur Mission: Helping People and Communities Improve Our Environment Our Vision: Thriving Habitats, a Circular Economy, and Climate Balance in Tennessee

Boston, Us

▪ Spearheaded 187% YOY growth in 6 months through strategic outreach and hands-on leadership.▪ Captured diverse clients, including corporations, and DEI-focused organizations, enterprise Fortune 500 clients, senior living communities▪ Tripled our pipeline in less than 5 months and shortened the sales cycle from 180 days to 54 days.▪ Collaborated cross-functionally to enhance client experience and onboarding doubled average invoice size.• Secured channel partners for increased market penetrationTravel Industry, Education, Corporations, Senior Living

▪ Achieved 105% increase in YOY in closings resulting in 180% increase in revenue in 14 months▪ Led strategic outreach, resulting in 225% inbound lead increase.▪ Developed new reporting and KPI’s which improved forecasting and budgeting. ▪ Works cross-functionally with the development and operations team to improve client experience and onboarding.• Secured channel partners for increased market penetrationLead and manage sales and marketing for a start-up building audio tours nationally and internationally.TravelStorysGPS is a mission-driven SaaS technology company that assists communities and businesses in expanding their audiences. We present inspiring, location-based audio storytelling to showcase destinations, downtowns, and landscapes presented as self-guided, hands-free mobile audio experiences on our award-winning, patented TravelStorys™ platforms for travelers.

Niles, Il, Us

Leading a geographically dispersed team remotely to effectively penetrate a highly competitive market in the event industry including hospitality, sports, entertainment, etc. Traveled extensively building and coaching a team of seasoned and new sales representatives focusing on growing existing client relationships as well as securing new business.▪ Orchestrated 14% YOY growth by reorganizing territories, compensation, and strategy.▪ Trained and coached teams, accelerating the sales cycle and nurturing new recruits.▪ Developed management strategies to maximize the strengths of team members.▪ Contributed to the development of reporting in the new CRM system which helped improve the management of the team as well as improve forecasting.

Grew revenue from $40MM to $80MM in 12 months. Led and built a world class remote national sales organization for a unique start-up company that provides a ubiquitous solution for helping more people ride while changing the culture of an entire industry.Designed and implemented sales processes, KPI's, CRM System (Salesforce.com) and training programs which resulted in a 100% YOY increased in revenue while growing the existing team. Successfully Sold SaaS product specific to the leasing industry.In talking with our riding partners we discovered a few common obstacles to our absolute riding freedom that demanded an alternative solution to long term loans. So, we listened closely and created an industry leading service that delivers a Short Term, No Limits approach to riding.

Oak Creek, Wisconsin, Us

Creating a unified corporate sales and marketing organization for continued national growth and market penetration. Leading national marketing strategy to seamlessly re-brand and turn around the company. Works cross-functionally with operations, engineering, finance and HR. Traveled extensively for client, prospect, and coaching visits. Grew year over year new client revenue by 692% with strategic change to “hunter” sales culture.Direct supervision of 3 VPs, 2 National Sales Managers, Director of Marketing, and oversaw 4 branches with 25 regional salesmen.Partnered with organizations including; Disney, IMG, Mercedes Benz NY Fashion, NFL, NASCAR, MLB.Implemented unified corporate sales/marketing strategy with all branches, communication, processes, methodologies, resulting in seamless communication and scalability.Implemented Social Media Strategy which increased lead generation by 500% and brand awareness throughout industry which contributed to 5 industry awards in one year as well as two Guinness World Record events.Led the successful re-branding efforts of the company after acquisition strategy was completed.60% increase in overall GP on sales through training, pricing strategy and increased value-added selling practices.EBITDA increase from -3% to over 14% in less than 2 years through cross-functional leadership.Some of our clients include: NASCAR, PGA, NFL, IMG Fashion, IMG Tennis, MLB, EAA, Lincoln Center NY, and numerous private corporations in hospitality, entertainment, private, etc.

Launched new product into Europe, Canada and U.S.International sales executive managing, training and recruiting dealers and VAR's for the entertainment lighting industry.Increased channel partner distribution by 25% both nationally and internationally.

Led a national sales force for a technology manufacturing and distribution company, including direct supervision of three regional sales directors, to support multiple product lines sold to a base of 3,000 clients, including DirectTV and HughesNet retailers as well as OEMs. Provide direction in improving regional sales productivity. Collaborate with marketing and other corporate departments to deliver adequate sales support. Create and maintain synergy between inside and outside sales groups to maximize effectiveness. Develop strong supportive relationships with vendor partners. Ensure P&L objectives are attained.Grew company footprint at twice the rate in 12 months while increasing sales 100%+.Transformed commercial department into separate division driving sales up 33% YOY.Increased territory market share from 34% to 72% in less than 2 years.

Led a regional sales force to support multiple product lines sold to a base of 1,000+ clients, including DirectTV and HughesNet retailers. Provide direction in improving regional sales productivity. Collaborate with marketing and other corporate departments to deliver adequate sales support. Create and maintain synergy between inside and outside sales groups to maximize effectiveness. Develop strong supportive relationships with vendor partners. Ensure P&L objectives are attained.Selected AccomplishmentsDrove sales at new dealers, selling more than double the average monthly sales of the competitors.Increased sales 29% YOY in HughesNet sales category.Consistently met or exceeded quotas in DirecTV categories, including producing record product sales with a 9.4% increase YOY.Generated record sales in accessory product category for seven consecutive quarters, in spite of a down market, by building and training a profit-oriented and relationship-focused team.Added more buying dealers in first half of 09 than all of 08.Outpaced competition sales by 7% in first quarter of 09.Increased sales team productivity, with 93% of team selling all product categories of the business. Grew commercial department to a size that it became a separate division and then increased division sales YOY by 33%.Improved regional market share from 34% to 72% over eight months by developing a superior sales team and key relationships with clients.

Independent consultant for world’s largest global sales performance consulting and training firm.