Jim Labus Email & Phone Number

Austin, Texas, Us

Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in San Jose, California with offices around the world, Certinia is backed by Haveli Investments, General Atlantic, and Salesforce Ventures. For more information, visit www.certinia.com.Solution Engineers are trusted advisors focused on customer success. Through world-class demonstrations and engaging customer stories, we paint a compelling, innovative, and unique vision of transformation for our customers. We continually grow our solution expertise, knowledge of the competition, and value centric presentation skills. Beyond deal execution, we partner with the larger organization by supporting pipeline generating activities, contributing to sales enablement and providing market feedback to development.

Conshohocken, Pennsylvania, Us

Dell Boomi is the market-leading provider of on-demand integration technology and the creator of AtomSphere, the industry's #1 Integration Cloud. AtomSphere connects providers and customers of SaaS, cloud and on-premise applications via a pure SaaS integration platform that does not require software or appliances. ISVs and businesses alike benefit by connecting to the industry's largest network of SaaS, PaaS, on-premise and cloud computing environments in a seamless and fully self-service model. Leading SaaS players and enterprise customers such as salesforce.com, NetSuite, RightNow, Marketo, Taleo, Zuora, Coupa, NASDAQ and Web MD rely on AtomSphere to accelerate time to market, increase sales, and eliminate the headaches associated with integration. Dell Boomi became part of Dell on November 2, 2010.The Dell Boomi Sr. Presales Solutions Architect works with the Sales team to bring innovative solutions and strategies that map Boomi platform solutions and technologies to meet customer needs and support the sales process and effort.

Redmond, Washington, Us

The Microsoft Technology Solutions Professional- Dynamics (“TSP- Dynamics”) delivers the Industry context, deep product functionality coverage and technical expertise required for architecting complex line of business Dynamics solutions. A trusted advisor to customers, prospects, partners and colleagues, the TSP- Dynamics uses excellent communication and presentation skills to demonstrate the value and impact that Microsoft’s solutions can bring to its customers.The TSP-Dynamics is responsible for working with SSPs (Solution Specialists), wider Microsoft account teams and partners to drive CRM sales in targeted segments and industries. More than simply a product specialist, the TSP- Dynamics leads all technical aspects of the sales pursuit, engaging both business and technical decision makers, discovering their needs and challenging their thinking. The TSP- Dynamics is responsible for building winning technical pursuit strategies and teams and orchstrating resources within these team to maximise win rates. Where required, the TSP- Dynamics will introduce key ISV partner solutions to supplement the core Microsoft solution, managing partner involvement and contribution throughout the pursuit. The TSP- Dynamics maintains a significant influence on sales pursuits from 20%-80% and is key to winning the hearts and minds of customers and prospects in committing to a Microsoft Dynamics solution. Additionally, the TSP- Dynamics contributes to awareness of Dynamics solution and lead generation through events, Executive Briefing Centers and wider Microsoft account team engagements.

San Francisco, California, Us

Service Cloud ExpertResponsibilities include: Evangelizing Service Cloud value to customers (including c-level execs and IT) and field teams ; Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable; Development of a technical sales strategy ; Configuring and effectively demonstrating solutions in a way that closely reflects each customer’s business (tailored demonstrations) ; Discussing and proposing solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition ; Working well in a matrix organization, including AE field sales, SE service executives and implementation partners ; Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)

Aliso Viejo, Ca, Us

Provided enterprise sales support and technical thought leadership for Quest's APM & end User Management solutions (Foglight) in Quest's South region. Technical Quarter back for all key accounts.Quest Foglight is a performance monitoring and user experience management tool that assesses numerous technologies and captures user experiences with your business applications and processes. The Quest APM tool Foglight application monitors user engagement over Java, .NET, virtual or physical servers and databases. The Foglight platform also assists with locating the root cause of all business-impacting incidents allowing you to identify and solve issues quickly as they arise.

Palo Alto, Ca, Us

Sr Pre-Sales Consultant for Mercury's Business Availability Center APM solution, part of their Application Management Business. Mercury Interactive acquired by Hewlitt Packard in 2007.Mercury Business Availability Center (BAC) uniquely enables customers to map and model key business processes to their underlying infrastructure in real time, measure application and infrastructure performance and availability; and manages end user quality of experience and service level expectations.

Aliso Viejo, Ca, Us

Was responsible for procuring and delivering Professional Services enagements for Quest's Foglight product line.

Aliso Viejo, Ca, Us

Sr Presales Consultant for all Application & Database products Quest brought to market.SE of the Quarter Q3 2003.

San Jose, Ca, Us

Sr Pre sales Consultant in Telecommunications DivisionThroughout the mid and late 1990s, Clarify CRM was one of the leading help desk automation and call center software solutions on the market. It enabled businesses across the world to rapidly and cost-effectively implement formal, efficient call management procedures, ensuring that each and every customer problem was resolved as promptly and correctly as possible.The Clarify CRM/call management package provided powerful functionality that helped companies deliver a quick and convenient experience each time their customers called. Its advanced features included:Built-in problem escalation proceduresAutomated management of service level agreements (SLAs) and related contracts, as well as real-time service request monitoringParts orderingActivity history tracking and reportingeSupport/web-based self-service for routine support requestsIn 2002, Clarify was acquired by Amdocs, a global technology company.

Dublin, Oh, Us

Delivered dozens of PSO engagements for Sterling's Connect Direct product line. Connect:Direct (originally named Network Data Mover ("NDM")), is a computer software product that transfers files between mainframe computers and midrange computers. It was developed for mainframes, with other platforms being added as the product grew.

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Worked in Professional Services delivering BEA Connect engagements. BEA Connect makes it possible for OLTP application programs on BEA TUXEDO systems to perform global transactions and various non-transactional tasks with application programs in the following environments: MVS, VSE, Unisys, Tandem,DEC/VAX

Managed Pre & Post Sales Consultants that were responsible for succesful deployments of Tempus Connectivity Solutions (TCS).TCS allows management and distribution of enterprise data regardless of location, platform, protocol or file type. Version 2.2 offers support for HP-UX workstation, Netscape Foundation Class Libraries and domain support for the TCS Directory Services. Also new with this upgrade is the Internet/Intranet File Manager, a Java application written to a native Netscape plug-in interface. …

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Worked in Professional Services delivering onsite XCOM & MLINK engagements to Enterprise customers. Delivered 20 plus successful engagements.XCOM, is a proprietary file transfer utility owned by CA Technologies. First launched in 1987, it became one of the first heterogeneous systems management software products to be widely deployed in large corporate networks around the world, at peak expanding to more than 13 operating systems, and is still being sold and deployed more than 25 years later.

Chicago, Il, Us

- Supervised support staff responsible for installing and maintaining all Data Communications connections for Corporate Headquarters (1200 employees). Supported protocols include: SNA, IPX, TCP/IP and X.25. Supported hardware platforms included 3270 type terminals, Channel extension gear, Cross Comm & Cisco Routers, Dowty Muxes, Lan Workstations and Novell File Servers. - Managed and maintained large digital WAN (over 100 circuits). Deployed equipment included: Cross Comm & Cisco Routers, Telematics X.25 PADS, IBM 3174’s, RS6000’s Novell File Servers and SDLC emulation gateways. Interfaced heavily with long distance providers (MCI & AT&T), local providers (Ameritech & MFS) and Value added Services (Compuserve & Telenet).- Responsible for evaluating and purchasing all related Data Communications diagnostic equipment, network management tools, matrix switching gear, and new LAN/WAN technologies. - Project work included Disaster Recovery, Network availability, Documentation & training.

- Supervised all aspects of the Kemper Network Control Center. Equipment deployed: Racal T-1 Muxes, IBM 5822 DSU/CSU’s, Cisco Routers, AS400 and IBM 3174’s. Protocols supported: SNA, SDLC, BI -SYNC, TCP/IP, IPX and NETBIOS. - Helped recover entire network in Kansas City, MO during the Chicago flood. Planned and helped bring network back to Chicago afterwards. - Published network availability statistics and was responsible for 99.8% of network availability. - Project work included deployment of Telenex Matrix switch, T-1 circuit diversity, training of new employees, Disaster Recovery and evaluation of new equipment and technologies.

Computer Systems Networking And Telecommunications

Education record