Jim Landers Email and Phone Number

Wells Fargo Bank, Production Support GroupProduct Service Manager (10/08 - present)- Manage production, drive resolution and perform root cause analysis on five key online fraud products. - Collaborate with development, project management and business proponents to identify product efficiencies and platform stabilization.- Brief senior management on an ongoing basis regarding health and status of online platforms.Certifications include:- Dale Carnegie certified - 2010- Wells Fargo Leadership Management seminar - 2007- MCP Windows 2000 Professional - 2003- A + Certified - 2002- Novell Administrator (CNA) 5 and 4.11 - 2001- Completed classes in Cisco routing and connectivity, Diablo Valley College - 2002Specialties: *I have performed both in a management capacity and an individual contributor capacity in my career. I am familiar with all OS versions of Microsoft, including Vista, XP, 2000 and previous versions. I am familiar w/ Novell NDS, Ghost imaging, ArcServe back up software, remote software, antivirus software and MS Active Directory.*I have a good understanding of IP based networks, the TCP/IP OSI model, basic connectivity issues, network topology and WAN/LAN troubleshooting utilities.