Chief Executive with a strong track record of driving transformation, creating significant business growth and high customer satisfaction in mass affluent and retail banking, wealth and fund management.Putting the customers first is my main priority and I strive relentlessly for high customer satisfaction and strong, longstanding relationships.I employ a holistic approach to strategy development encompassing external as well as internal factors aimed at unlocking the true strengths and value drivers of the organization. My approach is to involve, observe and absorb before assuming responsibility and setting strategic direction.A trademark for me is focusing on the entire delivery system and I work to ensure that all managers and employees have a clear line-of-sight from vision to strategy and to the day-to-day work; I consider this the foundation of a customer-oriented and commercial success culture.My track record consists of several situations of leading transformations that successfully unleashed significant business potential resulting in above normal growth, a highly motivated staff and a high customer satisfaction. This has always been obtained by setting a clear strategic direction based on an overall corporate purpose made relevant to the organization by ample and differentiated communication.Main competencies are cross divisional group level, purpose driven leadership, strategy development and implementation, and differentiated communication. I am passionate about strategic alignment and adequacy, customer satisfaction, value chain efficiency and reliability, individual motivation and recognition, while also focusing relentlessly on constant improvement.Industry/Subject area competencies:Wealth and Asset ManagementFund ManagementMass Affluent and Retail BankingCustomers, Sales and business developmentInstitutional InvestorsProduct developmentGlobal CustodyCapital MarketsInvestor ServiceCompliance and RegulationCorporate Governance