Jim Leckie Email & Phone Number

Waterloo, Ontario, Canada

General Manager @ Volvo Cars Waterloo & Jaguar, Land Rover, Range Rover

Saskatoon, Saskatchewan, Canada

Downtown Toronto

Toronto, Ontario, Canada

Responsible for the overall management and implementation of all software relating to Digital Technology. Initiated an in-depth group-wide project to carry a deep dive analysis of all Automotive software used at the dealer level to see the usability and feasibility of software partners. Maintain a key interface with all the external partners that provide the software. Maintained the due diligence on software partners for the group. In-depth analysis of a key group DMS, CRM, E-Commerce and Online Digital Sales channels. Responsible for group projects for consolidated BDC strategies. Responsible for contractual negotiations of contracts with external vendors.

Toronto, Canada Area

Responsible for all VW operations for The Humberview Group on a day to day basis, responsible for upholding relationships with the manufacture and the operations of the brand within the group and all areas of dealership operations, our incredible teams first and foremost, variable, fixed operations, marketing and the representation and positioning of the business in the market place.

Humberview Volkswagen

Dynamic and influential People Leader recruited to lead, redevelop, motivate and restructure a team of 70 employees, Responsible for all daily business operations, business development, team management sales and marketing. Delivered record market performance to increase profitability through investment and training and people development into a first-class team, delivering excellent customer service. Four time back to back VW Wolfsburg Crest Award Winner - 2016/17/18/19 plus 2016 VW AG Gold Pin Dealer.Sales, F&I & Marketing - Drive profitability through growth, increase market share, grow and retain customers. Doubled New & Used vehicle sales. Service & Parts – Drive profitability up through growth and retention while exploring market opportunities to deliver the highest levels of customer service.Customer satisfaction - Develop and implement process and procedures for continual improvement and maximize market potential by creating brand advocates.Project management – Manage key projects and deliver on timelines. Budgets – Responsible for creating and delivery of budget performance while managing effective cost control.Buy/Sell Business leader – going into a new business, analyze, plan and implement change and growth, including new construction projects and renovations.Process improvement – changed antiquated dealership processes into forward thinking marketplace first’s, designed to deliver growth and adjusting to the ever-changing climate of the market.Business development – exploited the market through strategic thinking to increase performance.Marketing – Digital retailing, PPC, SEO & SEM, maximize website presence.

London, United Kingdom

Recruited to lead the prestigious, Audi City London, the world’s first automotive retail experience utilising the latest digital technology to replace the traditional sales process. Influential leader during extensive facility renovations, working alongside technology experts, Audi AG and Audi UK, assigned to initiate the transformational project to bring to market a new, exciting Audi AG concept. Hired a new performance-driven, technology savvy, sales and business management team. Conceived the dealership’s operating and resource management standards encompassing health and safety, internal processes and practices designed to maximize the use of talent, minimize expenses and optimize revenue and brand acknowledgement. Supported the Grand Opening attended by the Audi Board of Directors, automotive influencers and celebrities, generating significant exposure throughout the global marketplace. Concurrently lead all dealership operations for the Victoria Audi location, Forced the key CSI manufacturer after-sales performance rating from one of the lowest in the UK to upper quartile. Directing a radical change in consumer engagement. Both Sytner businesses are part of the Penske Automotive Group.

Toronto, Canada Area

Brand development of retail stores through fixed operationsDevelop improvement plans for all fixed operations fucntions leading to increased profitDevelop improvement plans for CSI and Customer retentionDeveloped brand strategy and statistics systems.Strategic Consulting, including business plan & sales strategy development.

Toronto, Canada Area

Reporting directly to Porsche AG for all Strategic Fixed Operations, including business plans & daily parts sales.Full strategy development plans for all fixed operations functions, including CSI, Fix Right First Time, Service Standards and Audits.Managing Technical Quality Reporting and Warranty Compliance

Shanghai City, China

Responsible for all Fixed Operations (Aftersales) activities, setting up a full OEM status for Porsche AG in the Chinese market place.Project Manager for all factory programs.Opened a Parts warehouse and distribution centre.Designed, built and opened a Technical Training CentreStarted with 3 operational dealers and grew the market to 22 with 5 in build, sales grew from 400 to 8000+

London, United Kingdom

Responsible for the Aftersales business of the 5 Audi sites across North London, working closly with the Divisional Director to grow the business and increase customer satisfaction scores.Succesfull in passing all manuafacture audits

After Sales Manager with a major West London Audi dealer. Supported by a team of 50 staff and reporting directly to the Managing Director / Head of Business. Responsible for re-focusing the service centre to increase efficiency and improve profitability as well as the managing, training and motivating of the After Sales team.AchievementsAchieved maximum manufacturer bonuses by improving performance to exceed the company objective in ‘Service by Design’ (CSI) at West London Audi. Moved this centre into the top 15% in the UK. Gained 1st place for bonus payments from the Brand to a centre.Achieved 1st place for Audi Centre of Excellence.Successfully completed 2 Full Manufacturers Warranty Audits.Consistently over-achieved monthly budgets by re-focusing the team through re-structuring.Improved service levels by training and motivating the After Sales team and recruiting extra staff.Increased efficiency by guiding the team and regular monitoring of performance / compliance appraisals.Successful in implementing and guiding the team through 2 UK HSO audits and also a German TUV accreditation audit.

Service Manager Guildford. Responsible for overseeing the company’s Guildford service centre, administration, check-in, scheduling work, PR and managing a supporting team of 12 service technicians. Managed a team of 28AchievementsIncreased turnover and efficiency by submitting for and gaining increased labour rates for warranty work (Warranty Labour Assessment), resulting in a rate raise of 25% and allowing further process and procedure improvements.Exceeded budget and increased monthly turnover, by improving staff morale and dedication through introducing a culture of ‘self belief’ with improved regular communication at all meetings.Improved service levels from the low 70’s to 92%, the highest score in Southern England and in the upper quartile in the UK, by setting new performance goals. Passed a Company ‘Warranty Health Check’ confirming no loss of revenue.

Volvo Cars Executive Leadership Program, Business

Associate’S Degree, Senior Automotive Business Management, On Going

Preparing tomorrow’s dealership leaders today, the Academy programs are for current and future operators of automobile dealerships. These.

B_Tec National Certificate Automotive Engineering, English, Maths, Physics, Engineering

Activities and Societies: Member of the Institute for Automotive Engineers

English, Maths, Physics, Chemistry, Sports, Applied Science, Engineering

Education record

Education record

Education record