Jim Ledder Email & Phone Number

Northbrook, IL, US

Responsible for the development and execution of a transition management office to lead Allstate Claims’ entire business process optimization sourcing portfolio including Casualty, Auto, Property, and Shared Services. Optimization included transformation to near shore, offshore captives, vendors and digital equating to $250M+ in expense benefit realization

Northbrook, IL, US

Responsible for all Personal Lines and Commercial Subrogation and Salvage recoveries for all companies with the Allstate Insurance Company. Responsible for the development and implementation of all strategies across multiple entities.Responsible for 1000+ employees; located in both the US and India.Responsible for the development and expansion of Claims.

Northbrook, IL, US

• Country-wide responsibility for the annual planning of automobile physical damage severities, policies, expenses, practices, and procedures while providing customer service excellence.
• Leads teams to achieve Corporate objectives, including loss cost, expense and customer service targets.
• Identifies, evaluates and recommends insurance opportunities for technology, tools, process design, and product upgrades.
• Develops relationships across the enterprise and communicates with all levels of management, external partners, and support groups both inside and outside the organization.
• Champions the development of the company’s Annual Physical Damage Severity and Operating Plan.
• Partners with Sales, Product, and Marketing to explore new/innovative ways to provide services to insurance consumers.

Northbrook, IL, US

Leading an organization of approximately 525 employees who are responsible for investigating, adjusting, and settling all Auto, Casualty, and Homeowner claims within the states of IL, WI, and MN. Collaborate with Regional Market Operating Committee and Home Office; managing almost $1B in indemnity and $100M in Claims expenses.

Northbrook, IL, US

Led a team of Sr. Claim Managers and Project Managers, who led the design and implementation of large projects with multi-million dollar CBA benefits. Integrate process improvements with technology solutions to improve claim handling processes. Collaborate with Sourcing and Procurement to leverage size/skill for optimal return on investment. Responsible.

Northbrook, IL, US

Support the Western Territory Field Vice President-Claims, by coordinating and managing the interactions between the Home Office organization and field claim leadership. Act as the primary point of contact for the Field Vice President for most decisions that did not require Officer approval

Northbrook, IL, US

Responsible for the implementation and oversight of various claims processes for the Allstate New Jersey Insurance Company. Primary accountabilities included all Auto Technical, Liability, Casualty, Subrogation, and Rental processes. Acted as liaison between field leadership, a Regional Market Operating Committee, and Allstate Home Office to drive.

Responsible for the results of 3 separate Personal Lines Auto/Casualty Market Claims Offices servicing multiple counties within New Jersey; spanning from 1997 through 2008. Managed 100+ employees, who settled Auto liability, casualty, and theft claims.

Ba, Govt/Law

Mba, Business Administration

I-Car Platinum Designation, Automotive Collision And Technical Repair Training

Senior Claim Law Associate (Scla), Law