Jim L.

Jim L. Email and Phone Number

IT Professional @ Glidewell Dental
California, United States
Jim L.'s Location
Orange County, California, United States, United States
Jim L.'s Contact Details
About Jim L.

Jim LInformation Technology (IT), Application Support AnalystProactive and driven Information Technology (IT) and Web Professional with over ten years of experience in IT, Application and Computer Support, Web Design and Development in high tech environments. Dependable, results-focused, and committed to partnering and collaborating with management. Experienced and knowledgeable in various software programs, hardware, and capable of bringing innovative ideas to forward-thinking organizations. Extrovert recognized for establishing rapport with customers and co-workers and building strong relationships. • Team Leadership – Demonstrates exceptional knowledge and experience that promotes ability to work independently without relying on outside assistance. Self-motivated and driven to provide outstanding client satisfaction in every situation.• Technical Proficiency – Experienced in wide range of technical operations and systems, with a focus on radio software technology and website support and development and emerging knowledge on web and technical languages, query writing and information systems security. • Business Operations – Adept in the world of business, capable of bringing external knowledge to the software development industry to improve operational aspects.Jim LesethInformation Technology (IT), Application Support Analystjimr4444@gmail.com

Jim L.'s Current Company Details
Glidewell Dental

Glidewell Dental

View
IT Professional
California, United States
Website:
glidewelldental.com
Employees:
2156
Jim L. Work Experience Details
  • Glidewell Dental
    Glidewell Dental
    California, United States
    View
  • Glidewell Dental
    Information Technology Support Analyst
    Glidewell Dental Apr 2023 - Present
    Newport Beach, Ca, Us
    • Respond to helpdesk tickets over the phone, email, chat for I & II helpdesk• Provides troubleshooting assistance through remote controls tools to connect to customers• Enters appropriate and usable data into IT Service Management Ticketing system• Provides outstanding customer service and responsiveness to all end-users across all locations• Interprets, analyzes, diagnoses, documents, and resolves Level 1 and 2 IT issues hardware/software• Diagnoses and solves immediate complex questions and problems related to application software, operating systems, and antivirus• Installs, diagnoses, and resolves Level 1 and 2 problems for hardware, peripherals, and software systems• Provides technical assistance and training, as well as recommends remedial actions• Performs basic administrative and security tasks for a variety of applications and software, including but not limited to (50+ apps) MS Outlook/Sharepoint/Exchange, Active Directory, Great Plains, Kwiktag, DL Plus, CloudPoint, Cisco Jabber/Finesse.• Escalates complex issues to different IT Teams, as necessary• Establishes and maintains strong working relationships with various departments and team members• Contributes to library of Knowledge Base articles• Communicates resolution status proactively to ensure customer timeframe expectations are met or exceeded
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  • Private Corporation Usa
    Volunteering
    Private Corporation Usa Mar 1992 - Present
    Volunteering
  • Thelender
    System Support Specialist
    Thelender Dec 2020 - Sep 2022
    Lake Forest, California, Us
    • Respond to helpdesk tickets either in person or over the phone from I & II helpdesk queues• Work independent by providing technical assistance/help with Software and Hardware• SME Onboarding & Offboarding employees• Set up Systems (hardware and software) or roll back software on thin Client OS.• Respond to queries either in person or over the phone.• Escalate, record problems and their resolutions in ZenDesk.• Inventory management lead• Working closely with Cloud provider VPLS with basic or major issues virtual machines • Use the following: AD, Admin Center, Exchange & O365, Horizon VMWare for cloud (AppVolume), Software Encompass, TPO/theSpot, etc• Set up iPhones for the Account Executives in JAM
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  • Enamix
    Helpdesk / Jr. Systems Administrator
    Enamix Nov 2018 - Feb 2020
    Laguna Hills, Ca, Us
    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware along with maintaining, monitoring system resources, networks and printers.• Respond to queries either in person or over the phone.• Train computer users on basic computer skills and IT processes• Manage user security in Active Directory ñ adding, disabling and changing• Respond to email messages for customers seeking help.• Install, modify, and repair computer hardware and software using standard hardware, image software.• Install computer peripherals for users.• Follow up with customers to ensure issue has been resolved.• Escalate, record problems and their resolutions in ServiceDesk/ManageEngine to the next level• Sophos security applications, Troubleshooting EndPoints• Onboard, offboarding and auditing users into the active directory, applications and network systems• Monitor, work, assign and escalate requests in the Helpdesk ticket system ManageEngine
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  • Itc Corp
    Helpdesk/Service Desk
    Itc Corp Feb 2018 - May 2018
    • Tier II support in Call Center Environment for dentist and orthodontist offices.• Remote Tools – LANDESK Management, ScreenConnect & Remote Desktop (RDP).• Exchange Server Admin/Outlook/Office365 – set up and remove accounts.• Active Directory (AD) set up, disable, suspend and remove accounts.• Printer set ups (network & locally).• Troubleshoot proprietary software applications such as AMDPI, Patterson. XVCapture/XVWeb and CompanyWeb.• MiTel VOIP phone systems.• Duo Security Mobility.• Tonitor (Solarwinds, Test, and fixes to confirm issues have been resolved.• Follow up with clients about performance of servers and computers.
  • Itc Corp
    Help Desk Analyst
    Itc Corp Sep 2017 - Feb 2018
    • Call Center Environment / Customer Support/Service with password resets, phones, software and hardware issues in ticketing system ServiceFirst.• Install/Upgrade/Configure and Backup Database and Applications on servers/computers while remoted in via LogMeIn.• Troubleshoot applications such as MS Office (Outlook, Word, Excel) Title Express and StreamLine.
  • Nations Direct Mortgage
    Help Desk /Application Support
    Nations Direct Mortgage Mar 2017 - Sep 2017
    Henderson, Nevada, Us
    • Responsible for handling phone calls thru the tier I ticketing system ZenDesk.• Providing technical/helpdesk and application support for Encompass and Loan Manager.• Responsible for supporting hardware of printer set-up’s, Active Directory and Microsoft Outlook email configurations and settings.• Responsible for system support: password resets, phones, troubleshoot via remote software GoToAssist.• Move workstation/computers.
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  • Ost
    Help Desk & Tech Support
    Ost Sep 2016 - Jan 2017
    • Responsible for system administration support includes: password resets, phones, troubleshoot via remote software Screen Connect/WebEx/JoinMe/Bomgar, other software includes RSA SecurID, Cherwell/HEAT/Salesforce/Service Now/Remedy• Responsible for supporting financial applications such as Teller, Navigator, Encompass, Snap, Orijin, Lending Space, DataTrac, AMB and FIServ• Responsible for handling tier I & II tickets providing Technical/Helpdesk and Application Support. • Handle large enterprise desktop experience and able to adapt and grow with the company. • Responsible for supporting hardware of printer set-up’s, Active Directory/ADManger Plus, and Microsoft Outlook email configurations and settings.• Supporting and troubleshooting Cisco VPN issues.• PolyCom phone systems.• Educate users on proper procedure and error resolution in all roles from origination to closing.• Manage Empower incident support requests for resolution• Document and track all support requests with status, eta and unsuccessful and successful steps taken for resolution• Perform research and follow up on troubleshooting for reported incidents prior to escalating
  • Misc Contractors
    Help Desk & Tech Support
    Misc Contractors Sep 2014 - Aug 2016
    • Responsible for handling tier I & II tickets along with providing Technical/Helpdesk Support for all of the internal users at all of the companies listed above• Handled large enterprise desktop experience and able to adapt and grow with the company. • Conducted system administration support includes: password resets, phones, troubleshoot applications by remote with Screen Connect/WebEx/JoinMe. • Supported hardware of printer set-up’s and applications such as Teller, Navigator, Encompass, FIServ, Lansweeper, Active Directory/ADManger Plus, Microsoft Outlook email configurations and settings.• Support and troubleshoot Cisco VPN issues.
  • Lan International / Clear Channel
    Helpdesk & Technology Support Analyst
    Lan International / Clear Channel Aug 2012 - Aug 2014
    • Prioritized, analyzed, documented, and solved customer application issues regarding radio software and hardware• Effectively reduced support calls from tier I and II queue; such as computer hardware, application errors, database disconnections, and password resets, etc. • Handled on average 3 to 5 different issues simultaneously.• Responsible for supporting Microsoft Windows XP, 7 and 8 environment including Office suite. Executes SQL Scripts through the management of various stored procedures, reporting invoices, maintaining logs and Enterprise Data Reporting (EDR). • Wrote and updates Knowledge Base articles (Subject Matter Expert); stays abreast of changes in technical writing, standard operating procedures (SOP), documentation and practices. • Acquired expertise in computer systems and network hardware, CRM-Salesforce.com, Viero Software Suite, a unique platform that covers the aspects of radio software and hardware.

Jim L. Skills

Technical Support Customer Support Saas Software Installation Sql Salesforce.com Microsoft Sql Server Agile Methodologies Microsoft Word Microsoft Excel Databases Microsoft Outlook Windows 7 Windows Xp Software Documentation Troubleshooting Outlook Heat Html Xml Manage Projects Microsoft Iis Meta Tags Adobe Creative Suite Project Management Quality Assurance Process Orders Shipping And Handling Scheduling Seo Search Engine Submission Pay Per Click Banner Advertising Web Trends Graphics Billing Credit Card Processing Consumer Products

Jim L. Education Details

  • University Of Arkansas
    University Of Arkansas
  • Saddleback College
    Saddleback College
    Small Business Administration/Management
  • University Of Arkansas
    University Of Arkansas
    General
  • University Of Arkansas
    University Of Arkansas
    General Studies

Frequently Asked Questions about Jim L.

What company does Jim L. work for?

Jim L. works for Glidewell Dental

What is Jim L.'s role at the current company?

Jim L.'s current role is IT Professional.

What is Jim L.'s email address?

Jim L.'s email address is ji****@****ail.com

What schools did Jim L. attend?

Jim L. attended University Of Arkansas, Saddleback College, University Of Arkansas, University Of Arkansas.

What skills is Jim L. known for?

Jim L. has skills like Technical Support, Customer Support, Saas, Software Installation, Sql, Salesforce.com, Microsoft Sql Server, Agile Methodologies, Microsoft Word, Microsoft Excel, Databases, Microsoft Outlook.

Who are Jim L.'s colleagues?

Jim L.'s colleagues are Peggy (Pei-Ting) Chung, Fann Nguyen, Nirvana Moeinifar, Hector Perea, Quoc Le, Mireya Martínez Arauz, Marc Repaire.

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