Jimmy Lubeta Email & Phone Number

Charlotte, North Carolina, United States

• Extensive knowledge of software applications, computer systems, and ITIL• Recording problem descriptions in help desk tickets, simple troubleshooting, researching a knowledge base.• Provided basic support such as resetting passwords and installing printers.• When a problem can't be resolved, Escalated to a higher level of support.• Advanced knowledge and skills, including database administration, software installation, and complex troubleshooting.• Resolved issues through remote desktop connections, Installed, and Configured local and network printers.• Managed business, productivity, collaboration softwares and desktop applications: Office Suite, OneDrive, Teams, Zoom, VPN.• Used Task Manager to manage applications, repair programs, and troubleshoot softwares.• Ability to train others, have an abundance of patience, good listening, and communication skills.• Enjoy fixing things and helping others.

Charlotte, North Carolina, United States

• Installing, troubleshooting, servicing, and repairing devices such as desktop computers, laptops, tablets, printers, as well as network equipment such as routers, switches, cables and related network hardware.• Constant interaction with people who encounter computer problems.• Handling customers situations calmly and professionally.• Troubleshooting computer systems and the ability to train others.• Instructing users on how use their personal computers and networks.• Maintaining computer systems.• Installing memory card and Upgraded Video Cards.• Troubleshooting External devices such as Touchscreens, Printers, Monitors and more.• Setting up Computer, Workstations, and Installed peripherals such as USB and SATA Devices.• Creating Volumes and Formatting Drives.• Troubleshooting Motherboards, Memories, Processors, Storages, System Power, and Performed Disk Maintenance.

Bachelor Of Science - Bs, Computer Science

Associate Of Arts - Aa, Computer Science