An IT professional who gains extensive knowledge of software applications and computer systems and gains satisfaction from helping others in a variety of different fields working extensively installing, servicing, troubleshooting, and repairing devices such as desktop computers, laptops, tablets, printers, as well as network equipment such as routers, switches, cables and related network hardware. Great customer service with both computer software and hardware. Serve as the main contact for a company's help desk or support organization.