Jim Lucking Email & Phone Number

United Kingdom

Icotera are a leading European developer and manufacturer of fiber-to-the-home (FTTH) CPE solutions. Our intelligent FTTH gateways, managed ethernet routers and access points feature high-end Wi-Fi.Providing technical and commercial Pre Sales support for Icotera sales teamCarrying out customer meetings to identify requirements and alignmentCarrying out customer presentationsOwning process for RFI/RFPs including providing technical responsesManaging customer testing of products and servicesCreating improvements to processes and collateral to enhance our customer offeringUndertanding the local market - developments/challenges/regulationPresenting to Senior Management Team on customer success/failureWorking with the product development team to bring new features and functionality to our productsCarrying out partner trainingHosting industry relevant webinars

A member of the Senior Leadership Team defining business strategyManaging the Presales/Solution Specialist TeamResponsible for owning and developing the business offering/propositionDeveloping strategic partnerships and vendor relationshipsAccount Management of key clientsPitching/presenting to key clientsLeading bid teams (RFI/RFP)Working with marketing team to define GTM strategy

Poole And Birmingham

Working as part of the Senior Leadership Team to redefine our key service and product offerings, involving working with our key vendor partners to offer best of breed solutionImplementing best practice processes and structuresImproving and streamlining systems to provide a more efficient and dynamic customer service

Poole And Birmingham

Day to day management and control of the Work in Progress Order BookSales and resource forecastingOverall ownership of project delivery to: Improve per project P&L Drive up customer satisfaction Improve Project Management efficiencyCarrying out cost controlInterviewing, onboarding and offboarding staffManaging ISO 9001 Quality Management re-certification and compliance

Responsible for designing and implementing integrated, secure and resilient Enterprise network solutions combining LAN/Wi-Fi/Firewall/WAN components.Technical Account Management for large customers providing technical and commercial expertise and liaison at Pre-Sales and Implementation stagesTechnical solution sellingLeading bid teams in large scale opportunities

Designing, creating and implementing advanced secure wired and wireless network solutions across many key vendorsCarrying out WiFi/RF surveys and site commissioning