Since returning from my travels I've been working freelance on promos and commercials as a 2nd Assistant Director while looking for a permanent role.

Mar 2016 - Dec 2017, NeuxpowerTechnical Customer Success Executive Neuxpower offers compression software via web and server SAAS products and services.Technical Support:2nd Line Helpdesk Support: responsible for the prompt resolution of technical and retail client queries via phone, email and chat3rd Party Reseller Support: responsible for global pre & post sales supportClient Support:Training new users via webinar, phone or emailReplying to online reviews, dealing with any grievances InvoicingProduct Development SupportUAT for new software feature releases, updates, and bug fixesClient satisfaction survey for the team is 4.8 out of 5 as seen on reviews.co.uk

● 2nd Line Helpdesk Support: responsible for the prompt resolution of retail client queries via phone and online (email and web chat) during peak times over the holiday period, including Black Friday.● Proficient in Zendesk

J-ET was the UK’s first electronic trading system for radio – a high volume, transactional web solution. Owned by the radio industry, MediaTel won the contract to build and run the system (1998).● Responsible for all aspects of day-to-day client servicing for J-ET the main radio trading system. This included product training and help desk support for end users (remote via Webex and on-site) ● Continuous management of key client accounts ● Owned Client queries; logging, validating and prioritising in order to proactively ensure timely resolution ● Data analysis via SQL query to troubleshoot issues and support decisions ● Data administration: managed continuous data loading and monitoring processes, ensuring data quality of weekly airplay.● Built & maintained effective working relationships, liaising extensively with customers and integrated third party tech providers including Race, RAJAR, GES, IMS.● Maintained a full and detailed knowledge of the product and data, regarded as a guru ● Liaised with development and project teams to support the design, development, testing and roll out of new product enhancements and process changes ● Completed user acceptance testing on all new product enhancements ● Promoted continuous product quality; reporting of software issues, identifying causes wherever possible ● Identified and implemented changes to the customer support process, updating internal manuals (wiki based)● Defined and documented procedures and user guidance

Alongside my main role at MediaTel I was also responsible for the editing of professional video - mainly vox pops and interviews - for MediaTel.co.uk online products and other brands. I tend to use Adobe CC including Premiere Pro, Photoshop and After Effects but I also have a working knowledge of FCP.

Maintaining the MediaTel database of online information to the UK media industry.

Worked on many music promos, commercials and feature films.

Started as a runner and within a few months, I was looking after Studio two, working on Major TV and Film productions.