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James Mackie is listed as Customer Success at HonestBrew based in Alcúdia, Balearic Islands, Spain. AeroLeads shows a work email signal at deckers.com and a matched LinkedIn profile for James Mackie.
James Mackie previously worked as 2nd Assistant Director at Self-Employed and Technical Customer Success Executive at Neuxpower. James Mackie holds Btec Hnd, Film/Cinema/Video Studies from Salisbury College.
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Takes great pride representing a product, broadly interested in technology and how to help users get the best from it. Always friendly and calm, I believe in authentically engaging with customers, with a manner that is both calm and effective.Areas of ExpertiseTechnical product and data issue resolution for end users and 3rd party software services Data management & administration, adhering to SLAs User acceptance testing for all product & process enhancementsCRMVideo Editing (Adobe)
Listed skills include Digital Media, Databases, Marketing, Website Support, and 16 others.
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London, United Kingdom
Since returning from my travels I've been working freelance on promos and commercials as a 2nd Assistant Director while looking for a permanent role.
London, United Kingdom
Mar 2016 - Dec 2017, NeuxpowerTechnical Customer Success Executive Neuxpower offers compression software via web and server SAAS products and services.Technical Support:2nd Line Helpdesk Support: responsible for the prompt resolution of technical and retail client queries via phone, email and chat3rd Party Reseller Support: responsible for global pre & post sales supportClient Support:Training new users via webinar, phone or emailReplying to online reviews, dealing with any grievances InvoicingProduct Development SupportUAT for new software feature releases, updates, and bug fixesClient satisfaction survey for the team is 4.8 out of 5 as seen on reviews.co.uk
London
● 2nd Line Helpdesk Support: responsible for the prompt resolution of retail client queries via phone and online (email and web chat) during peak times over the holiday period, including Black Friday.● Proficient in Zendesk
London, United Kingdom
J-ET was the UK’s first electronic trading system for radio – a high volume, transactional web solution. Owned by the radio industry, MediaTel won the contract to build and run the system (1998).● Responsible for all aspects of day-to-day client servicing for J-ET the main radio trading system. This included product training and help desk support for end users (remote via Webex and on-site) ● Continuous management of key client accounts ● Owned Client queries; logging, validating and prioritising in order to proactively ensure timely resolution ● Data analysis via SQL query to troubleshoot issues and support decisions ● Data administration: managed continuous data loading and monitoring processes, ensuring data quality of weekly airplay.● Built & maintained effective working relationships, liaising extensively with customers and integrated third party tech providers including Race, RAJAR, GES, IMS.● Maintained a full and detailed knowledge of the product and data, regarded as a guru ● Liaised with development and project teams to support the design, development, testing and roll out of new product enhancements and process changes ● Completed user acceptance testing on all new product enhancements ● Promoted continuous product quality; reporting of software issues, identifying causes wherever possible ● Identified and implemented changes to the customer support process, updating internal manuals (wiki based)● Defined and documented procedures and user guidance
London, United Kingdom
Alongside my main role at MediaTel I was also responsible for the editing of professional video - mainly vox pops and interviews - for MediaTel.co.uk online products and other brands. I tend to use Adobe CC including Premiere Pro, Photoshop and After Effects but I also have a working knowledge of FCP.
London, United Kingdom
Maintaining the MediaTel database of online information to the UK media industry.
United Kingdom
Worked on many music promos, commercials and feature films.
London, United Kingdom
Started as a runner and within a few months, I was looking after Studio two, working on Major TV and Film productions.
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James Mackie is listed as Customer Success at HonestBrew.
AeroLeads has found 1 work email signal at @deckers.com for James Mackie.
James Mackie is based in Alcúdia, Balearic Islands, Spain.
James Mackie has worked for Self-Employed, Neuxpower, Deckers Brands, Mediatel Ltd, and Freelance (Mainly For Bskyb And Partizan Films).
You can use AeroLeads to view verified contact signals for James Mackie, including work email, phone, and LinkedIn data when available.
James Mackie holds Btec Hnd, Film/Cinema/Video Studies from Salisbury College.
James Mackie is listed with skills including Digital Media, Databases, Marketing, Website Support, Helpdesk Product And Data Support, Customer Service, Data Management And Administration, and Customer Experience.
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