Jim Maddock Email & Phone Number

Creating a strategic approach to enterprise learning. Focus on agile development of global partner enablement, innovations in instructional design, content development and fulfillment. Launched new LMS, adopted instructional design and development processes. Modernized learning experience with LX standards to build formal, blended and learning-in-the-flow-of-work assets.

Burlington, Ma, Us

Partnered with Human Resources, Services leaders to develop a multi-year, strategic vision for enterprise learning in a matrixed organization. Managed team of designers, developers, facilitators, operations and analysts that served ~26,000 learners. Rolled out innovations in learning and learning systems for individual contributors, managers, and leaders. Leveraged the "high-performance learning journey" approach to forecast demand for training. Established internal mobility employee career development programs. Spearheaded the development of learning platform adoption plan that defined scalable tech stack for all learning activity. Cut learning technology redundancies and adopted 5 new Pri 0-1 innovative solutions. Utilized the Center for Talent Reporting's key metrics framework and the Learning Transfer Evaluation Model to report the effectiveness and impact of KPIs for learning programs against organizational goals.

Newcastle Upon Tyne, Gb

Provided direction to and set learning activity and revenue records for Learning Services in Sage’s largest market. Created courses and high-volume live instruction for 31 SaaS and on-premises products for ~500K customers and partners. Directed a 46-member team including 5 Directors and 5 teams of Instructional Designers, Developers, SME Facilitators, Operations, Analysts and Reporting Specialists. 2019 Training Magazine Award. Stakeholder for global L&D operations transformation.

Pioneered the launch of the first corporate university. Managed the team that served ~16,000 learners. • Tripled training revenue while offering a 4x increase in training selections.• Implemented new SAP Litmos LMS while reducing costs by 50%, expanding features, and boosting utilization by 32%.

Austin, Texas, Us

Formulated and executed training strategy for Fusion, Oracles' 11 new high-growth enterprise SaaS applications. Established overall strategy and business process improvements for global training function for Oracle Service Cloud and 10 other Oracle Fusion SaaS applications. Led global team of program managers, instructional designers, developers and trainer/facilitators.

Austin, Texas, Us

Established vision, strategy and rhythm of business for global training function for Oracle Cloud Service (Right Now CX) and Oracle Knowledge applications. Expanded offerings 4x and grew revenue.

Redmond, Washington, Us

Assessed and fulfilled technical learning requirements for collaborative solution development with Microsoft Consulting Services, organic and acquired MSR product development and service innovators, healthcare academic and provider institutions to expand patient care informatics, provider systems efficiencies for patient records, population health and related use cases. Led training for new healthcare vertical division. Developed global team. Adopted instructional design decision-making framework to create content and deliver instructor-led training and e-learning to staff, partners and customers of fast-paced, growing global organization. Built services and products to scale with global business expansion into APAC and EMEA. Award-winning readiness program. Managed talent readiness for 6 acquisitions.

Redmond, Washington, Us

Created end-to-end ERP supply chain learning solutions for global sales, contract manufacturers, logistics, distribution and fulfillment parties for Microsoft hardware and finished packaged products. Supported successful holiday roll-out of XBOX 360, gaining market dominance over competitive gaming systems and services.

Ph.D Study, Speech Communication

Bs, Political Science

Ma, Speech Communication