Jim Malcolm Mba, Cpa Email & Phone Number

British Columbia, Canada

Support the business and lead the Team to deliver on our service promise and enhance market share.

Vancouver, Bc

Full operational and customer relationship management accountability, supporting building maintenance teams (10 leaders and 600 staff and contract resources) across British Columbia for a $70M business.• Improved year over year service performance by 50% • Advanced company culture leading to the successful attainment of AON Best Employer 2019• Successfully led the on-boarding/operationalization and account management for strategic account wins, including YVR, Pacific Center Complex (mall and towers), Amazon, Lululemon, The Exchange Tower, and Sheraton Wall Centre

Vancouver, Canada Area

Deliver operational strategies, process and leadership/support to enhance profitability, service, and growth.Previous engagements include senior operations leadership for Alpine Building Maintenance, service delivery consultations through the GLG Group, and systems conversion and reconciliation support for BOSA Properties.

Vancouver, Canada Area

Recruited to develop and implement effective operational strategies and practices in support of improved service, profitability, and growth for a $12M national exterior restoration line of business.• “Single-handedly” (Executives’ words) delivered organizational first half financial commitments by leading the completion of 100 jobs valued at $860K over a two week period• Built the foundational team for enhanced operational readiness and growth through the implementation and execution of a formal accountability model, performance management, and strategic hires

Vancouver, Canada Area

Full operational and P&L accountability, supporting technical field service teams (2 Regional Directors, 16 Team Leaders and 400 service technicians) across British Columbia and Alberta, for a $60M business unit.• Aligned sales, field operations, and resource planning teams to successfully deliver best in class service and safety results, a 30% improvement in productivity, and a 3% improvement in quality, while on-boarding and training more than a 100 new resources• Established the start-up model to deliver on a $24M strategic customer (TELUS) initiative to provision and install fibre optic service across Alberta and British Columbia• Supported financial/commercial close for a $500M P3 design build joint venture project, performing financial and operational due diligence and leading/aligning the project teams to deliver on bid requirements and develop the implementation/execution structure and methodologies

Toronto, Canada Area

Full operational and P&L accountability, supporting field service and central office teams (11 field managers and 250 service technicians) across Ontario for a $70M business unit.• Senior team lead/mentor for capital and operational business cases and strategic initiatives• Developed/implemented a workforce management system, increasing efficiencies by 23%• Improved service by 16% while increasing productivity and capitalization by 5% year over year• Reduced overtime by 23% and absenteeism by 27%

Toronto, Canada Area

Developed and implemented operational strategies and tactics to drive performance improvement, competitiveness, and growth in a unionized environment (1,500 employees), for this $150M telecomm network infrastructure services organization.Supported the VP and Senior Leadership team peers in the areas of Finance, Communications, Human Resources, and Project Management, serving as the business partner for corporate support functions.

Toronto, Canada Area

Developed/implemented departmental strategic maps, balanced scorecards, and supporting business process and systems to deliver on operational improvements and ensure organizational alignment and accountability.Led the design and implementation of management compensation, recognition and reward, and succession planning systems that supported the shift to a performance based culture and a 14% increase in employee engagement.

Toronto, Canada Area

Full operational and P&L accountability, supporting diverse field service and support (Customer Service and Safety) teams across Ontario, with a scope of $50M (18 leaders, 150 technicians, and 60 associates).• Implemented workforce management systems/processes, improving resource utilization by 18% • Exceeded financial and customer satisfaction objectives by 10% year over year

Toronto, Canada Area

Overall accountability for operational finance function, planning, and analysis for Canada.Streamlined the operational finance function to enhance the team value proposition, improve controls, and deliver $500K in annual savings.

Newmarket, Ontario

Accountable for the establishing the finance function, systems, processes, planning, statements, analysis and performance reporting for this newly formed $40M community based health services organization.• Implemented corporate services KPIs and objective performance management system• Led the implementation of a competitive purchased professional services strategy and value based management system, increasing clients served by 32% and satisfaction 8%

Mba

Six Sigma Green Belt Certification

Bachelor Of Accounting Science

Cpa