Jim Mansen Email & Phone Number

California, United States

CMCA certified in the State of California, designated as Certified Manager of Community Associations. My background in management of both projects and team leadership has brought my focus toward community. Taking on a new focus in community with the idea that your neighbors, your coworkers, your company, and your business are all stronger when they succeed in your community.

Palm Desert, California, United States

Certified Manager of Community Associations specializing in civil code compliance and governing documents. Served on boards as Secretary and Treasurer where I have de-escalated community issues as well as managed Association projects through vendors with scope, technical design, delivery and follow up.

Managed Asset Security projects for the Tribe. Built project standards that improved team workflow by delivering technical documentation, detailed timelines, and meaningful communication. Forecast risk and budget impact, keeping projects on track through cross-team collaboration and vendor contacts. Used project Post-Mortems to reduce project risk and improve process and budget planning.

Analyzed team projects for key risk areas in Alexa voice shopping. Managed team project load and data collection that improved return on promotion cost and accuracy of daily promotions by 7%. Connected development teams with the customer experience by establishing problem areas through data analysis and area prioritization.

Built and managed teams up to 28 people: software testers, data center operations, application support. Launched XBOX One console by diving into one-on-one tasks with development teams and building test deployment systems needed for large scale test verifications. Reduced error rates by mentorship and clear process management. Managed multimillion-dollar budget of people, equipment, and vendors. Drove projects to completion through collaboration and process refinement.

Responsible for End User Experience by connecting the customer experience with product development. Consistent bug bash winner by focusing on detailed customer experience issues, problem reports, and knowledge of the product. Developed product documentation adopted by Customer Support Teams.

Managed Recreation Programs at a Watersports facility with a staff of 10 people. Created water safety and facility policies, team schedule, and opening and closing procedures. Managed facility maintenance and the importance of customer service with parents and their children.

Supervised and managed tasks of student workers, warehouse inventory, and program vehicle fleet. Digitized program materials and created all program brochures to promote and communicate upcoming trips. Built out and standardized first-aid supplies for each outdoor trip. Led and assisted student outdoor trips.

Worked as Production Assistant, Sound Assistant, and Assistant Director. Managed production services on location for equipment delivery and setup and ensured the production was running well to keep shooting on schedule. Worked on Unsolved Mysteries, car commercials, TV series and documentaries.

Bachelor Of Science (Bs), Speech Communication And Rhetoric

Activities and Societies: Rowing, Outdoor Program, Residence Life

Education record