James Marabella Email & Phone Number

Auburn Hills, Michigan, United States

Product Owner of a mobile app and web portal for a large debit card program. Responsibilities include defining and prioritizing features, collaborating with stakeholders to gather requirements, creating user stories, overseeing the development process, conducting user testing, and ensuring the final product meets the needs of both users and the business.

Detroit

• Coordinate and implement all integration points for business client’s case management application. Goal of the program is to increase customer satisfaction at the dealerships.Result:
• Executed multiple releases coordinating with several vendors to meet the client’s goals for updating and improving the case management tool. Development includes a combination of waterfall and agile methodologies.
• Created a product strategy roadmap for the current year and beyond. Roadmap includes plans for discovering ROI, baselining the product through a maturity model and generating a plan to address weaknesses, and working.

• Led and completed several large application and infrastructure projects deemed important for the future direction of our business by senior management
• Retail application project implementing a new revenue-generating software for over 500 banking centers
• Infrastructure project installed a new virtual platform within two months for a project management sourcing initiative. Managed company’s initial implementation of Cisco’s Unified Computing System
• Vendor engagement to install the technology and processes needed to allow offshore support. Managed company’s initial implementation of offshore vendor support, including new processes and procedures and new.
• Responsible for developing and implementing a strategy to drive efficiencies within the project management process at Comerica. Directed a team of project managers to streamline infrastructure deliverables, incorporate.
• Other Project Management responsibilities include financial approvals, procurement approvals and statements of workManaged the implementation of a request management system utilizing new cloud software for IT Service.

Auburn Hills

• Led an enterprise-wide initiative to implement an IT Governance framework. Key objectives are to mitigate risk through implementing proper controls and monitoring. Leading team of project managers, control specialists.
• Current State assessment of our policies and procedures throughout the IS environment
• Future State, including first and second lines of defense roles and responsibilities
• Gaps in processes between Current and Future State
• Prioritization model utilizing information from corporate goals, control issues and current state assessment
• Conceptualized and created a way to convert control objectives to tangible project activitiesResults:

Auburn Hills, Michigan

• Managed IT-wide professional services engagement to align technology services within a services model business strategy. Key objectives included integrated service management processes and implementation of ITIL best.
• Review and document all processes for all areas of IT
• Define effort and cost for supporting processes to provide input into a business case
• Determine impact to Enterprise Level Agreement with vendorResult:
• Organized, presided over, and documented all IT operations during daily meetings over a 3 month period
• Analysis and recommendations delivered on time to allow executives to make informed, strategic decisions

Auburn Hills, Michigan

• Managed team supporting financial and web browser applications. Team is responsible for implementing upgrades, maintaining functionality and incident response and resolution
• Responsible for reviewing all incidents and ensuring team follows through to completion
• Propose proactive maintenance assignments and encourage team to recommend improvements
• Collaborate across teams to implement projects affecting financial applications
• Developed mainframe applications utilizing COBOL, DB2 and SQL to implement a retail referral system across all banking centers

• Created web applications for international auto market utilizing Java, Java Servlets, and UNIX
• Developed a web application to create documentation for VINs on new autos