Jim March Email & Phone Number

Dallas, Texas, Us

Responsible for leading IT Operations and Information Security, including Infrastructure Architecture, Systems Engineering, Network Engineering, Unified Communications, IT Service Desk, Desktop and Systems Support, and Information Security. Oversee strategic alignment of IT services with business goals, ensuring operational efficiency, scalability, and robust security practices. Focus on driving innovation, fostering leadership development, and maintaining a secure and resilient IT environment.

Dallas, Texas, Us

Led the Transformation of IT Infrastructure: Successfully restructured IT Operations by promoting a 3-tier support model and implementing Agile Project Management disciplines, which enhanced team productivity and strategic focus.Significant Cost Reductions: Reduced expenses across telephony, network, datacenter services, and annual maintenance by over $200k through vendor consolidation, new technology selections, and strategic rightsizing of services.Integration Leadership: Directed the seamless IT integration of major acquisitions, including the AMG/MAA/THA practices and PhyMed acquisition, within compressed timeframes, ensuring minimal disruption and optimal outcomes.Enhanced IT Monitoring and Alerts: Implemented advanced monitoring solutions reducing mean time to detection and resolution, and preventing potential outages before they impact business operations.Vendor Management and Savings: Successfully renegotiated vendor contracts, including reducing forecasted spend on Microsoft contracts by $20k per month and saving $85,000 annually through network modernization efforts.Employee Development and Retention: Achieved <10% regrettable attrition by implementing structured succession planning, bi-weekly 1:1s, and market-adjusted compensation, leading to significant improvements in team morale and performance.Innovative IT Service Management (ITSM) Practices: Drove the adoption of ITSM practices, resulting in enhanced change and problem management processes, improved first contact resolution rates, and the establishment of a Change Advisory Board.Business Continuity and Disaster Recovery: Delivered new scalable backup and disaster recovery solutions, improving the resilience of critical IT systems against failures and cyber threats.Modernized Unified Communication & Collaboration: Successfully migrated 90% of users to Microsoft Teams for voice and contact center usage, replacing legacy PBX systems and enhancing communication across the organization.

Westlake, Texas, Us

• Led a global workforce of 9 direct reports and over 50+ full time employees encompassing operations, engineering, architecture, release automation, development operations, active directory, and business software systems development• Developed the public cloud strategy for provisioning and governing cloud resources defining enterprise continuous integration and deployment processes and aggressively built multiple high performing teams focused on automating all aspects of the delivery of cloud resources using infrastructure-as-code• Built a culture of continuous improvement where teams plan, execute, retrospect, and strive for iterative improvement transforming traditional IT teams into high performing platform automation experts• Managed 10 million dollars per year in AWS spend across 50+ accounts and developed AWS cost reporting mechanism utilized by the finance team to code monthly expenses back to the business units, creating more accurate financial reporting and enabling better pricing and contract decisions• Directed the migration of 15 disparate Active Directory domains into a single Microsoft red forest design AD structure• Executed two acquisitions, and managed contract resources that required completely re-writing the infrastructure-as-code of Vistracks, creating a more scalable, secure, and observable platform in only 90 days

Westlake, Texas, Us

• Built from the ground up a cloud center of excellence establishing best practices for delivery, operations, and governance inside of AWS• Evaluated and migrated products and services from on-premise datacenter into the cloud using a lift and shift, stabilize, optimize, and then modernize approach• Successfully reduced the Omnitracs AWS spend by 20% through consolidation, reserved instances, and right sizing efforts during my first year while still aggressively growing new product platforms• Managed vendor relationships, contract negotiations, and technology evaluations, ensuring technologies had a clear strategic roadmap, or were effectively sunset• Strategically reallocated contractor budget to build a support organization that handles all Tier-2 operations freeing up critical resources to focus on value generating initiatives• Brought in best-in-class monitoring platform, Datadog, and drove the execution of the platform throughout the organization leading to unprecedented levels of observability to the product lines, true SLA/SLO monitoring, and AI driven operations

Grapevine, Texas, Us

• Provided technical and strategic vision for the AWS infrastructure for GameStop, including collaborating with subsidiary enterprise organizations globally on best practices and emerging technologies.• Lead a diverse, cross-functional team of individual contributors primarily composed of Advanced Engineers in two counties as well as the manager of a subordinate organization focused on Cloud Enablement and Operational Excellence.• Created future state vision for continuous delivery of infrastructure-as-code. Identified capability, process, and skills gaps required to achieve the desired business outcomes and worked to create new capabilities, continually improve processes, and hire or develop team members.• Created a plan to decrease cloud spend by 30% in a single year without deprecating any applications through optimizations of cloud resources to align costs with business expectations. • Developed growth plans for the team that has resulted in two team members achieving their first ever IT certifications. Created a culture that encourages value-based decision making, creating leaders out of followers. Team members regularly conduct IT Lunch & Learns with the intention of educating and empowering teams. • Embraced the adoption of Scaled Agile Framework. Operating as Product Manager, Product Owner, and Release Train Engineer for 3 Agile Teams. Proposed Strategic themes, created supporting features, and managed the prioritization of program level initiatives.• Managed strategic relationships with multiple vendors ensuring vendor roadmaps align appropriately with GameStop’s desired outcomes. Considered features, desired outcomes, measured against performance and cost.• Partnered with internal IT departments to create a center of excellent around the delivery and performance of cloud hosted applications. Worked closely with performance engineering to foster a pipeline of hypothesize, test, measure, and analyze results.

Grapevine, Texas, Us

• Lead engineer responsible for migrating multiple International Datacenters into the Amazon Public Cloud.• Designed cloud modernization requirements to reduce the operating costs by 35%.• Coordinated training for Executives, Engineering & Development teams to teach Agile Infrastructure and DevOps practices.• Architected solutions for delivering applications and infrastructure through a shared toolset with shared responsibility. This directly lead to increased velocity in deployments, and decrease in deployment failures.• Mentored GameStop employees across multiple departments, evangelizing the changes in the way we deliver infrastructure.• Setup Jira/Confluence to be the source for documentation and work item tracking for Infrastructure teams.• Developed several modern serverless applications to handle infrastructure automation tasks.• Created a single templated solution for deploying infrastructure for 11 of GameStop’s ecommerce websites. The solution included modernizing the application to take advantage of several AWS platform services. This increased performance at a lower cost, and ensured zero downtime during the busy Black Friday and Holiday season.• Evaluate new technologies and provide recommendations to Senior Management on solutions to address cost, monitoring, performance, and application stability.

Grapevine, Texas, Us

Dallas, Tx, Us

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NAUI SCUBA Diving Instructor.

Houston, Texas, Us

Houston, Texas, Us

Southlake, Texas, Us

Washington, Dc, Us