Jim Marsh Email & Phone Number

Phoenix, Arizona, United States

Mumbai, Maharashtra, In

- Leading Product Based Operating Model engagement at a Major International Logistics company- Driving an SAFe Agile Transformation across multiple Business Units within a major Manufacturing and Service company crossing multiple business units. Coaching exec to team levels to insure strong communications and collaborations.- Created the product operating model and set-up the Agile Way of Working for a major agile transformation within Business and IT for a large Pharma- An Agile coach developing and assisting a Intl delivery company implement an agile way of working in both business and IT. Achieved 100% Customer Satisfaction Score- Lead the Agile effort to design the Product Operating Model and Agile Way of Working for $180M Pharmacy Transformation Program - Presented strategy of Robotics for Operational Improvement - Presented strategy of BizDevOps to optimize IT and the drive agile development for Operational and Business inclusion for faster go to market opportunities and business & IT Flexibility- Driving IT Infrastructure changes for major Intl Company Merger- Designed Deployment and HyperCare process for Multi-Billion $$ for major Intl Company IT Merge and Spin-off- Created IT M&A Playbook templates and processes for Acquisitions and Divestitures at $7B holding company

Mumbai, Maharashtra, In

Bangalore, Karnataka, In

• Developed strategic IT M&A Playbook to speed Acquisition due deligence and integration project planning depending upon integration decision.• Developed strategy and managed award winning business and IT transformation project for Saudi Telecom replacing all Business processes along with Order Management, CRM and Billing Systems in Consumer and Enterprise Business Units. Led staff of 45 Wipro consultants focused on enhancing the customer experience and reducing internal costs while creating an environment of positive revenue opportunities. • Created IT operational strategy to enhanced customer experience and reduced IT operations costs by 50% and managed IT Operations transaction monitoring and analysis tool implementation to proactively address global issues refocusing operations to proactive innovations• Defined the business operating model for an Intl Telecom Equipment Manufacturer and identified initiatives that increased customer satisfaction and reduced costs by 30%• Successfully managed system integration of acquisition for Intl Network Equipment Manufacturer improving customer interaction and managing costs• Improved AP processing for Intl Food Manufacturer improving supplier relations, reducing staff time and eliminating late fees • Evaluated the billing requirements of Large US Bank focusing on methods to improve customer confidence and long term health of the partnerships

New York, New York, Us

• Developed the strategy and managed a strategic e-commerce Payment Portal implementation for enhanced customer interaction and increasing monthly payments by 25%• Developed fraud use cases for financial services company• Wrote e-book “101 ways to Spot a Fraudster in E-commerce”

Los Angeles, Ca, Us

• Developed IT and Business Strategy and led implementation to improve Financial Operations, Billing, Revenue Assurance Controls and Processes from 70% to 99.9% accuracy• Implemented Web and IVR applications to improve customer interactions and reducing internal costs while increasing prepaid revenue from $1.8M/yr to $21M/yr and improving revenue obtainment from 72% to 92%.• Re-negotiated contracts saving over $800K annually• Implemented Credit Card Fraud Management program driving fraud from 3.5% to less than .05% of revenue. • Implemented large data analysis to identify customer linkages and verifications

• Created Strategy and Implemented transaction monitoring and analysis program and roadmap for more effective fraud and financial crime management• Implemented credit card payment fraud detection program reducing fraud 95%• Implemented ‘Eye on Fraud’ CSR program increasing fraud awareness and referrals 500% in first month• Created investigative group and Implemented law enforcement inter-agency cooperation process. Took down $3.5M Fraud Ring in CA, worked with Secret Service on Arrests in Chicago and identified major phone fraud ring on east coast.

New York, New York, Us

• Developed Revenue Assurance organization and processes for Intl Wireless Company.• Performed Investment Bank assessment for potential merger of Prison Operator Service Vendors, identifying synergies, cost reductions and process improvements.• Created comprehensive integrated plan for Qwest coordinating authentication, service order management, fraud and collections as an end to end receivables/risk management plan to attack over $600M in fraud and bad debt while providing closer customer interactions• Developed product enhancements for Telecom Software Vendors for fraud, billing and revenue assurance.• Published author and speaker on Financial Operations (fraud and financial crime)

• Developed strategies impacting IT and Business for enhanced the revenue assurance and billing processes of multiple companies while transforming customer interactions for improved revenue opportunities• Created Fraud Management as a marketing strategy to enhance customer viability and long term revenue obtainment at a start-up wholesaler and managed the development and implementation of Fraud Management• Performed business development on risk management opportunities

Basking Ridge, Nj, Us

• Developed the transactional collections strategy of high risk customer management leading to the formulation of premier customer verification and enhanced management.• Developed the strategy for IT and Business fraud detection• Managed Business and Consumer Fraud unit• Contributed a validated $60M/year to MCI's bottomline

Mba, Mis

Bs, Industrial Technology

Master Of Business Administration - Mba, Mis