Jim Marshall Email & Phone Number

Prosper, Tx, Us

Dallas-Fort Worth Metroplex

Joined BrightAI's Founders as one of the first employees of this high-tech start-up to lead the commercial side of the business.• Served as the General Manager for two of our industry verticals overseeing P&L and strategic execution.• Negotiated over $75M in customer contracts which exclusively funded the company.

Greater Chicago Area

Developed the people, process, systems and culture to scale the business for dramatic growth after Private Equity acquisition. Grew from 45 retail locations in January 2019 to 70 locations in 39 states in December 2019.• Developed and executed the operational infrastructure at Club Champion Golf to deliver 100% YOY growth in production, while significantly improving Time to Ship and Quality KPIs. Leveraged growing scale to negotiate new vendor agreements delivering 8% improvement of incremental annual EBITDA.

Member of Executive Management team for $1.2B global floral & gifting company. Experience with hedge fund, private equity and publicly traded ownership structures. Promoted to SVP in September 2009 with responsibility of running operations of FTD’s Grocery Channel in addition to the Fresh Flower business. • Led dramatic growth of Grocery Channel increasing membership by 25%, developing and selling new customer SasS solutions such as FTD Delivery Service, Mercury Cloud, FTD Source, and FTD Agency resulting in nearly doubling revenues and tripling EBITDA.• Conceptualized and executed a direct import fresh flower program called FTD Farm Direct resulting in reduced COGS, improved quality and accelerated sales of fresh cut flowers for FTD’s wholesale business.• Developed and executed a new distribution strategy leveraging procurement and distribution assets to sell and distribute fresh cut flowers and plants outside of FTD’s existing florist and grocery channels.

Responsible for operations, sales, procurement, logistics and customer support for fresh flower wholesale business.• Dramatically expanded logistics solutions with the development of FTD’s cold chain distribution network resulting in reduced transportation costs of 50%, improved product quality and gross margin expansion.• Restructured customer support workflows to improve customer experience and efficiencies of problem resolution. Credits reduced by 30% as a result.

Responsible for operations, product development, sourcing and distribution of FTD exclusives hard goods line as well as the wholesale distribution on non-branded hard goods and fresh flowers.• Converted Fresh Flower business from 2 separate vendor-managed programs to fully integrated in-house procurement, logistics, sales and support organization within 4 months.• Developed and launched FTDFlowerexchange.com B2B wholesale floral web site providing FTD customers with access to over 6,000 skus on a daily basis.• Expanded sales in Marketplace business with introduction of FTD Web Gift program providing drop-ship gifts for the FTD floral network.

Responsible for operations and day-to-day management of a diverse set of business solutions and customer service organization serving approximately 18,000 florists throughout N. America. • Managed the P & L and Operations of $120 million set of businesses and over 200 employees.• Created a new inside sales team to proactively manage membership acquisition and retention resulting in 10% growth in new membership and 50% reduction in churn.• Developed and launched new online marketing services FTD Local Search, FTDFlorists.com and Online Yellowpages generating over $5 million of growth from 2004 to 2006.

Responsible for Product Management, Pricing, and Promotions for FTD's Mercury Technology and Member Services businesses.• Developed product development, pricing and sales and marketing strategies for Mercury Technology and Member Services business. Changed pricing structures for each line of business resulting in simplified programs that were easier to sell and accelerated customer adoption.• Launched a private-labeled ISP service within 3 months of joining the organization creating a new source of revenue for FTD.

Hired after 1st round of venture capital funding to develop and execute the company's distribution strategy. Focus on building and managing the company's sales organization and strategy, contract development, negotiation and execution, budget development and management, strategic market planning and forecasting. Serve as member of Executive Management Team, focusing on product development, business operations process design, and communication with company investors. • Negotiated and executed over 20 new distribution agreements within first 9 months of building and executing Channel Partner distribution strategy.• Increased gross monthly sales volumes over 1,300% during first 9 months resulting in monthly recurring revenue increase of over 650%.

Built and managed a new National Accounts region responsible for cultivating new National Account relationships with Fortune 1000 companies. Recruited, hired, trained and managed a field sales organization covering 18 states throughout the Midwest and West coast. Led new contract negotiations, budget development and management, working with marketing on new product development, and monitoring administrative and mechanical issues between Accounts and WebLink billing and support resources.

Hired, trained and managed a regional sales team leading the market introduction of industry-first interactive messaging services to Fortune 1000 customers.

Responsible for sales and business development for Fortune 1000 customers based in the Midwest.

Responsible for sales and office management for the WI market. While continuing responsibility for a personal sales quota, hired and trained new sales representatives for the Milwaukee office.

Responsible for selling nationwide paging services to locally-based business in the WI market.