Jim Mayhan Email & Phone Number

Program Director with full responsibility and authority of new contract to stand up and maintain a hybrid cloud environment for the Centers for Disease Control and Prevention.

Greater Atlanta Area

Client Delivery Director directing all delivery activities and single point of accountability to the customer for data center hosting engagement for the Georgia Technology Authority.• Multi-site leadership of 100+ personnel including project managers, system administrators, middleware support, database administrators, storage administrators, architects, asset management, security personnel, and data center tools support. • Led a smooth operational responsibility transfer from previous outsourcer (IBM) for data center facilities, server hosting, and identity management contract encompassing 2,000+ server environment.• Ensured teams met service levels across the enterprise such as server uptime, incident management, and project implementations. • Implemented enterprise modernization such as customer driven rapid server provisioning, new identity management solution, and asset management toolsets all while maintaining service levels.

2017 - 2018Provided personnel leadership for multiple US Public Sector accounts including US Department of Agriculture, Internal Revenue Service, Federal Reserve Bank, US Patent and Trademark Office, and California Public Employees’ Retirement System.2012 - 2017Directed all delivery activities and single point of accountability to the customer for data center hosting engagement for the Applications Hosting Branch of the Centers for Disease Control and Prevention.

Provided consultation and project management functions on data center processes, tools, and organizational structures for global next generation data center program for Societe Internationale de Telecommunications Aeronautiques (SITA).

IT Senior Manager directing all delivery activities and single point of accountability to the customer for data center hosting, network, and workplace services engagements. Clients encompassed telecommunications, manufacturing, and retail industries. Organized, supported, and managed highly matrixed service delivery teams, bringing together the personnel, resources, and performance measures to ensure attainment of service levels and on-time delivery of projects.Sprint Nextel: Infrastructure operational responsibility of over 1,000 servers and associated data center network equipment. Environment consisted of Sun Solaris, HPUX, and Microsoft environments with primarily Cisco network devices. People management of personnel in Georgia and North CarolinaAGCO: Infrastructure operational responsibility of over 120 Windows servers, mainframe support, 15 WAN sites, and 2000 desktops. People management of personnel in Georgia, Kansas, Minnesota, and Illinois.WH Smith: Infrastructure operational responsibility of over 10 HPUX servers, 40 Windows servers, 600 WAN sites, and 400 desktops. People management of personnel in Georgia.Price Communications Wireless: Infrastructure operational responsibility for midrange systems, network, and customer base as well as the junior technology staffers that provided help desk support. People management of personnel in Georgia, Alabama, New Jersey and Florida.

Directed implementation of the Oracle Inventory Application during Louisville Gas & Electric's migration to Oracle manufacturing and financial applications. Performed business analysis on all external interfaces, rendered subject matter expertise on functionality, identified business gaps in the software, and communicated business requirements to the technical staff.

Advanced through early systems engineering and applications support positions with EDS before tackling assignment as a Project Leader at General Motors’ Doraville assembly plant, coordinating installation of a comprehensive materials management system. Interfaced extensively with customers and technical support teams to iron out issues relating to system specifications, user acceptance testing, end user training, communication upgrades, and financial issues. Went on to be named Project Leader over a major systems migration project, directing the transfer of GM’s production monitoring and control system mandated by a major model change. Continued as Advanced Systems Engineer, with oversight for the installation and routine operation of a high-availability cluster to support production-critical systems.