• Provide daily maintenance of current project portfolios and demonstrated clear and concise communication to all business partners.• Ensure that all business requirements were documented and communicated clearly.• Communicate project status to business partners as well as development and infrastructure counterparts with the goal of building positive productive and cooperative partnerships.• Manage projects from inception to delivery, including development of project plans/milestones, critical path, estimation process, within budget and timelines while delivering operational excellence.• Provide input in the development, implementation and communication of effective growth strategies and processes.• Provide expertise in business processes and domain knowledge in specific functional and IT areas.

• Led the project to refresh the hardware that supports an application, to a Hi-Trust certifiable configuration.• Managed the global transition to a supported version, and transition to centralized support model.• Ran the infrastructure activities including Contract Management for the acquisition and build of new servers and decommission of source servers.

• Led project to implement Skype for Business for a 1000 user location, discovery to implementation.• Managed the global transition to a new call center application, and new cloud PBX voice solution. • Ran the infrastructure activities for exiting from the combined distribution center/repair center to two different locations, contract management from RFP to go-live, including monitoring milestone payments, and penalty assessments, contract included structured cabling, network design, build out and installation. • Successfully exited data center, including AS400 and mainframe migration. (from inventory to execution to achieve schedule)• Managed the process of getting the documents to the end user support team to transition voice to production support post go-live.

Primary Responsibilities:· Coordinate internal resources and third parties/vendors for the flawless execution of projects· Ensure that all projects are delivered on-time, within scope and within budget· Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility· Ensure resource availability and allocation· Develop a detailed project plan to track progress· Use appropriate verification techniques to manage changes in project scope, schedule and costs· Measure project performance using appropriate systems, tools and techniques· Report and escalate to management as needed· Manage the relationship with the client and all stakeholders· Perform risk management to minimize project risks· Establish and maintain relationships with third parties/vendors· Create and maintain comprehensive project documentation

• Technical Infrastructure Project Manager in charge of projects within the company. • Highly collaborative with ability to influence others and build strong stakeholder relationships across the organization• Effective waterfall and agile project planning that enable quick identification and efficient resolution of issues• Perform quality control assessments periodically.• Anticipate customer needs and proactively develop solutions.• Oversee performance of project including, project status, schedule, cost control, change management systems, maintain relationships with clients, designers and consultants.

Responsible for production support activities for facilities operations to ensure the security and stability of the environment. Involves technical understanding of architecture and environments supported. Coordinates all aspects of service delivery including Asset/Inventory Management, and Event/Project Management• Troubleshoots problems, involves the appropriate resources and makes fixes as quickly as possible.• Contributes to data center standards development and enforcement.• Acts as team lead for escalation of issues.• Contributes to operational improvements in performance.• Coordinates activities with customer IT and user departments to ensure the integrity of the environments. Participates in system design improvements and performance enhancements.• Lead and participate in Facilities roadmaps, testing and proof of concepts.• Responsible for the creation, management and upkeep of change records, standards and build documents for assigned areas of responsibility.• May coordinate 3rd party resources in day to day activities

Managed the technical support for all 65 of our Chicago area publications, including all 29 offices.Responsible for managing the outsourced relationship with the Service DeskInsuring timely and high quality response from local support resources.Managed the technical, design, testing and implementation of a $500,000 mobile journalism project.Implemented WebEx remote support model in order to be able to more effectively support remote users.

Personally responsible for 12 national clients, including server monitoring, maintenance and back-ups.Assisted inbound callers as primary point of contact.On-Site technical survey of new clients, including 2003 server build with monitoring software.Provided remote phone support, using tools including Log Me In Rescue.Responsible for installation and on-going maintenance of Storegrid, Allscripts and Citrix.

Handled 50 calls a day, and assisted callers as primary point of contact for all users from the U.S. and international sites.

Managed team of 6 Support Technicians providing phone and Desktop support. Scheduled myself and technicians, who responded to client issues remotely and via on-site if needed.Proactively scheduled technicians to keep them at about 80% billable.

Managed team of 5 Support Technicians providing phone and Desktop support. Checking desktop and laptop builds, and supporting them once deployed to employees. Administered and created reports for Track-It, Symantec Antivirus, Counterspy and Veritas Back-Up Exec.

Managed team of 4 Support Technicians providing phone and desktop support.Responsible for negotiating and purchasing all computer hardware and software and negotiating service contracts.Provided metrics to management weekly and monthly on support function.Revamped all SOP's and DR documentation to bring the IT department into HIPAA compliance.

Hired and managed team of 8 Support Technicians providing phone and Desktop support and trained them in the new procedures.Developed a real-time online metrics site, using Crystal Reports which kept senior management apprised.Created an on-line helpdesk manual, and an on-line troubleshooting guide and tutorial for all operations and helpdesk staff

Managed team of 8 Support Technicians providing phone and Desktop support.Transferred in 1997 to Houston to merge Oakbrook and Houston helpdesks, transferred to Oak Brook in 2000 and led the project team in creating a new helpdesk.Designed and sent weekly problem and incident management metrics via email to all levels of management.

Woke up the Chicago market with great 70's music and a smile.

Kept my listeners company while they worked.