Jimmie Ramirez Email and Phone Number

Technical Support Analyst for Real-Time Solutions (Drilling and Evaluation) in Landmark Software and Services - A Halliburton Company. Responsibilities: - Provide technical support to field service staff, consultants and commercial customers regarding real-time acquisition and data management software products in a worldwide scale. - Supported products include: DecisionSpace InSite, DecisionSpace Direct, DecisionSpace WITSML, DecisionSpace InSite Anywhere and DecisionSpace InSite Anywhere Direct. - Participate in Software Testing and Quality Assurance solutions to real-time products. - Offer proactive case management. - Conduct remote sessions to provide assistance to customers globally. - Create solutions for review and publications to nurture the Support Portal Database. - Practice and support the use of the Knowledge-Centered Support (KCS) methodology, as the way people solve problems and create knowledge as a by-product of problem solving. - Encourage Health, Safety and Environmental awareness.

for GOM operations based out of Houston, Texas. Function as the designated Real Time Operations (RTO) technical specialist. Assure that proper support resources are kept aware and have access to job info as needed. Performs real time adjustments or modifications to the operation as required to optimize results, meet alternative customer expectations or respond to unanticipated well conditions or changes during the operation. In my years working with Sperry have worked as a field engineer and as coordinator on jobs ranging from land work to deepwater exploration projects. I’ve worked in research and development capacity getting the Azimuthal Compensated Neutron with pinger caliper in conjunction with other various projects in the MWD tool development. Currently helping to support Anadarko, Statoil in Egypt, Chevron Angola and a few Houston Land based groups.Advanced out of the field as a senior field engineer on shelf, land and deepwater projects including the Matterhorn deepwater project for Total.