Lead firm in delivering proactive maintenance services by providing flat-rate IT pricing designed to reduce costs, increase profits, and mitigate business risks by delivering Virtual CIO and IT Department to clients.» Facilitate IT services to allow business owners to focus on running the business. » Develop and maintain strategic partnerships with leaders in assets, equipment, and network security. » Partner with market specialists to provide the most up to date and emerging products and services. » Provide on-site and remote help desk support and 24-hour network monitoring and issue resolution . » Facilitate meetings and develop strategies to optimize uptime and prevent/minimize downtime. » Examine health of assets and infrastructure and develop plans + budget, to upgrade or replace. » Facilitate completion of multiple simultaneous projects ranging from simple to complex.» Advise on developing and implementing training, processes and procedures, and IT protocols. » Guide leaders in understanding pros and cons of proposed services to inform decision making.» Troubleshoot Windows related operating systems, hardware, software, and communication problems. » Source, evaluate, price, and lead vendor negotiations in procurement of hardware and software. » Manage projects office moves, phone system installation, and design and implementation of networks. » Perform basic Cisco Router and switch troubleshooting.

Provided help desk support, LAN and basic Cisco Router and switch troubleshooting, and managed projects with outside firms for this comprehensive human service agency committed to improving the quality of life for individuals and families by providing quality mental health, educational, socio-economic, and recreational programs and services throughout metropolitan Chicago.

Provided help desk support, LAN troubleshooting, workstation asset and inventory management, and performed Netware and GroupWise Administration function for this bookbinding and related services provider.

Administrator for all technical design and support of local area networks for clients of this locally-owned IT Services provider. Led multiple migrations and implementations including Microsoft Exchange, Novell GroupWise, Sonicwall Firewall Appliance and Netopia firewalls, Cisco routers and switches, Citrix Metaframe, and disaster recovery using CA ArcServe and Veritas Backup.